Ryan Hebert
Lafayette
Summary
Dynamic Metalworking Specialist with a proven track record at Msc Industrial Supply, excelling in customer relationship management and continuous improvement. Skilled in process optimization and training delivery, I foster team collaboration and drive innovative solutions, enhancing performance and customer satisfaction while resolving complex issues efficiently.
Overview
18
18
years of professional experience
Work History
Metalworking specalist
Msc Industrial supply
Lafayette
12.2021 - Current
- Supported project teams by coordinating schedules and managing documentation.
- Facilitated training sessions to enhance team knowledge and skills.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Collaborated with team members to develop effective sales plans.
- Participated in trade shows and sales events to promote products.
- Generated new business opportunities through cold calling campaigns.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Machinist/ Programmer/Continuous improvem manager
Halliburton Energy Services
Lafayette
07.2007 - 12.2022
- Operated CNC machines to produce precision parts for various industries.
- Interpreted blueprints and technical drawings to ensure accurate manufacturing processes.
- Maintained equipment by performing routine inspections and troubleshooting issues.
- Calibrated tools and machinery for precise measurements and quality control standards.
- Implemented safety protocols to maintain a safe working environment for all staff.
- Trained new machinists on equipment operation and safety procedures effectively.
- Read blueprints, sketches, drawings, manuals, specifications or sample part to determine dimensions and tolerance of finished work piece.
- Changed worn cutting tools as needed during operation.
- Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming was faulty or if machines malfunctioned.
- Trained new employees in the use of machinery used in the manufacturing process.
- Led cross-functional teams to identify process improvement opportunities.
- Facilitated workshops to engage employees in continuous improvement initiatives.
- Analyzed workflows to streamline operations and enhance efficiency.
- Developed training materials for staff on best practices and tools.
- Implemented Lean methodologies to reduce waste and optimize processes.
- Monitored key performance indicators to assess the effectiveness of initiatives.
- Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
Education
High School Diploma -
Carencro High School
Carencro Louisiana05-2004
Some College (No Degree) - Hvac
Slcc Lafayette
Lafayette Louisiana Skills
- Customer relationship management
- Continuous improvement
- Process optimization
- Team collaboration
- Training delivery
- Problem solving
- Effective communication
- Attention to detail
- Innovative thinking
- Business reporting
- Coaching and mentoring
- Technical troubleshooting
- Vendor relations
- Expert problem solving
- Teamwork and collaboration
Timeline
Metalworking specalist
Msc Industrial supply
12.2021 - Current
Machinist/ Programmer/Continuous improvem manager
Halliburton Energy Services
07.2007 - 12.2022
High School Diploma -
Carencro High School
Some College (No Degree) - Hvac
Slcc Lafayette
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