Ryan Stump
Youngsville
Summary
Dynamic Technical Support Analyst with a proven track record at CDK Global, excelling in application support and customer service. Adept at analyzing technical issues and implementing effective solutions, I fostered strong client relationships and ensured high satisfaction rates through diligent follow-ups and proactive troubleshooting. Committed to delivering exceptional support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Technical Support Analyst
CDK Global
2021.03 - Current
- Assist clients through troubleshooting CDK Drive and hardware.
- Work to help users better understand functions and applications.
- Strive to provide the best customer service available.
- Document tickets in Salesforce
President/Head Instructor
Queen City Sword Guild
2020.06 - 2024.07
- Ran the day-to-day operations of a 501.3(c) non-profit.
- Managed a team of volunteers that resulted in a multi-year period of growth.
- Built relationships with local businesses and non-profits to accomplish goals.
- Oversaw annual events, including a training camp that became the largest in the world for that sport.
Support Specialist
Stratacache
2017.05 - 2021.03
- Provided support on proprietary equipment to an international client base
- Researched and identified solutions to technical problems.
- Worked with installation technicians to setup equipment layouts
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Technical Support Specialist
Reynolds and Reynolds
2014.07 - 2017.05
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Integrated Studies - Applied Sociology
Miami University
Oxford, OH2011-08
Skills
- Application support
- Technical issue analysis
- Application installations
- Customer Service
- Ticketing systems
- Remote support
Timeline
Technical Support Analyst
CDK Global
2021.03 - Current
President/Head Instructor
Queen City Sword Guild
2020.06 - 2024.07
Support Specialist
Stratacache
2017.05 - 2021.03
Technical Support Specialist
Reynolds and Reynolds
2014.07 - 2017.05
Bachelor of Integrated Studies - Applied Sociology
Miami University