Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Stump

Youngsville

Summary

Dynamic Technical Support Analyst with a proven track record at CDK Global, excelling in application support and customer service. Adept at analyzing technical issues and implementing effective solutions, I fostered strong client relationships and ensured high satisfaction rates through diligent follow-ups and proactive troubleshooting. Committed to delivering exceptional support in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Technical Support Analyst

CDK Global
03.2021 - Current
  • Assist clients through troubleshooting CDK Drive and hardware.
  • Work to help users better understand functions and applications.
  • Strive to provide the best customer service available.
  • Document tickets in Salesforce

President/Head Instructor

Queen City Sword Guild
06.2020 - 07.2024
  • Ran the day-to-day operations of a 501.3(c) non-profit.
  • Managed a team of volunteers that resulted in a multi-year period of growth.
  • Built relationships with local businesses and non-profits to accomplish goals.
  • Oversaw annual events, including a training camp that became the largest in the world for that sport.

Support Specialist

Stratacache
05.2017 - 03.2021
  • Provided support on proprietary equipment to an international client base
  • Researched and identified solutions to technical problems.
  • Worked with installation technicians to setup equipment layouts
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Technical Support Specialist

Reynolds and Reynolds
07.2014 - 05.2017
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Integrated Studies - Applied Sociology

Miami University
Oxford, OH
08-2011

Skills

  • Application support
  • Technical issue analysis
  • Application installations
  • Customer Service
  • Ticketing systems
  • Remote support

Timeline

Technical Support Analyst

CDK Global
03.2021 - Current

President/Head Instructor

Queen City Sword Guild
06.2020 - 07.2024

Support Specialist

Stratacache
05.2017 - 03.2021

Technical Support Specialist

Reynolds and Reynolds
07.2014 - 05.2017

Bachelor of Integrated Studies - Applied Sociology

Miami University

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Ryan Stump