Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Taylor

Carencro

Summary

Dynamic Fresh Operations Manager at Brookshire Grocery Company with a proven track record in team leadership and operational efficiency. Enhanced employee retention through effective training and motivation strategies, while optimizing inventory management. Recognized for improving performance outcomes and fostering a positive work environment, driving customer satisfaction and loyalty.

Overview

13
13
years of professional experience

Work History

Fresh Operations Manager

Brookshire Grocery Company
05.2012 - Current
  • Supervised store partners and kept them compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve accurate inventory counts.
  • Established positive and effective communication among store partners and upper management and co-managers, alike, reducing miscommunications.
  • Developed and maintained relationships with vendors and suppliers.
  • Led hiring and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Assisted in recruiting, hiring and training of store partners.
  • Scheduled partners for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Engraver

Completeful Technologies LLC
06.2023 - 12.2023
  • Enhanced engraving quality by meticulously following design specifications and consistently maintaining equipment.
  • Mentored junior engravers in mastering the art of engraving, improving overall team performance and skill levels.
  • Achieved increased productivity by implementing time management strategies and prioritizing tasks effectively during busy periods.
  • Developed a reputation for precision in detailed, intricate engravings that resulted in numerous repeat customers and referrals.

Senior Guest Advisor

GameStop
09.2019 - 08.2020
  • Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
  • Analyzed customer feedback data to identify trends, making recommendations for improvements based on findings.
  • Mentored junior team members, fostering professional growth and improved performance across the department.
  • Increased repeat business through exceptional customer service and attention to detail in all interactions.
  • Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.

Education

No Degree - Sociology

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Planning and implementation
  • Inventory management
  • Performance monitoring
  • Policies and procedures implementation
  • Employee motivation
  • Customer relationship management

Timeline

Engraver

Completeful Technologies LLC
06.2023 - 12.2023

Senior Guest Advisor

GameStop
09.2019 - 08.2020

Fresh Operations Manager

Brookshire Grocery Company
05.2012 - Current

No Degree - Sociology

University of Louisiana At Lafayette

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Ryan Taylor