Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Ryn Thomas

Covington

Summary

College Student, earning a degree in social media marketing. I have worked retail since 2022 and hope to build on my foundational skill to succeed in the business world. Served my community by working for the Northshore Foodbank Resale Shop in 2023 in which all our proceeds went to feed the community. Worked customer service at Rouses Markets, got promoted to assistant manager, and was awarded Employee of the Month in 2024 by helping in multiple departments. Additionally, I have practiced my marketing skills by collecting $4,432 for the Spirit of Children charity while working at Spirit Halloween 2022- 2024 and collected 1091 emails from customers at checkout. Eventually, I took my skills to Walgreens where I helped my colleagues with the little tasks that no one wanted to due such as: taking out the trash, pulling out of dates, and keeping the store clean. No matter where I worked or how much experience I had, I was called the "swiss army knife" at all my jobs for being cross trained and always ready to respond to any departments that needed help. I wish to bring my skills to the business world since I'm always willing to learn.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
09.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped keep the store cleaned by offering to front, take out the trash, sweep, and mop
  • Completed E-Commerce orders in a timely manner
  • Learned inventory management skills such as out of dates, scan outs, and merchandise resets

Senior Sales Associate

Spirit Halloween
09.2024 - 11.2024
  • Helped set up the store in September and tear down the store in November
  • Created a positive environment for customers by being welcoming at checkout
  • Practiced marketing skills by collecting the highest donation average for the Spirit of Children charity that the company does every year
  • 100% of those proceeds goes to the Child Live Department to cover non-medical costs to children and their families
  • Had the highest email retention average from collecting emails at checkout
  • Was trusted with the ability to process refunds, exchanges, and employee sales-despite not becoming a manager
  • Connected and supported my colleagues by offering help during troubles with transactions and irate customers

Customer Service Manager

Rouses Markets
11.2023 - 08.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Earned Employee of the Month out of 100 colleagues-including department managers and associates with seniority
  • Trained in stocking, cashiering, E-commerce, and front office
  • Gave additional support to the dairy, frozen, service clerk, and bakery departments when the staff was short
  • Learned how to close out tills for cashiers, file money order and return reports, count the bank, and authorize loans in the customer service department

Retail Clerk

Northshore Foodbank Resale Shop
01.2023 - 12.2023


  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
  • Learned how to process, sort, and price inventory
  • Helped style mannequins to seasonal and curated styles of the month
  • was crossed trained in cashiering, stocking, donation sorting, and donations receiving

Sales Associate

Spirit Halloween
08.2022 - 11.2022
  • As my first job, learned basic skills with cashiering, stocking, and cleaning the store for closing
  • Was granted the ability to process returns, exchanges, and employee sales-despite being a minor and not in a management position
  • Responded quickly to call-outs and was appreciated for reliability and always being on time
  • Earned the highest number of customer donations and email collection at checkout


Education

Bachelor of Arts - Marketing

Southeastern Louisiana University
Hammond, LA
12-2027

High School Diploma -

Northlake Christian School
Covington, LA
05-2022

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Guest services
  • Stock replenishment
  • Customer relationship management (CRM)
  • POS system operation
  • Refunds and exchanges
  • Inventory control
  • Multi-line phone systems
  • Product merchandising
  • Project management
  • Teamwork and collaboration

Accomplishments

    At Northlake Christian High School, a maintained a GPA of 4.2 and was 12th in my class. In addition, I joined the Art, Spanish, Go-Green, and Be the Bridge club.

Certification

Louisiana Responsible Vendors Permit

Languages

English

Interests

  • Blogging/Vlogging
  • Exploring various forms of art, such as music, acting , and photography, to nurture creativity and personal growth
  • Fashion and Style
  • Reading and Writing Poetry


Timeline

Customer Service Associate

Walgreens
09.2024 - Current

Senior Sales Associate

Spirit Halloween
09.2024 - 11.2024

Customer Service Manager

Rouses Markets
11.2023 - 08.2024

Retail Clerk

Northshore Foodbank Resale Shop
01.2023 - 12.2023

Sales Associate

Spirit Halloween
08.2022 - 11.2022

Bachelor of Arts - Marketing

Southeastern Louisiana University

High School Diploma -

Northlake Christian School

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