Sadie Chatagnier
Houma
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
1st Franklin Financial
Houma
10.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction while processing loan applications and closing loans.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Excel Finance
Houma
10.2019 - 10.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
Assistant Manager/ Account Specialist
Arrow Loans
Houma
12.2014 - 05.2017
- Delivered exceptional customer service while renewing and soliciting business contracts.
- Processed credit applications efficiently, ensuring timely approvals.
- Conducted collection activities for delinquent accounts via written correspondence and phone calls.
- Managed legal documents and processes to ensure compliance with regulations.
- Prepared office deposits accurately, maintaining financial integrity.
- Ensured adherence to company policies and procedures at all times.
- Facilitated training and development of new employees to enhance team performance.
- Maintained precise filing systems for easy access to important documents.
Assistant Manager
Maurice's
Houma
01.2014 - 07.2014
- Delivered exceptional customer service and built strong customer relationships.
- Assisted manager with merchandising strategies to enhance visual appeal.
- Encouraged team members while enforcing company policies consistently.
- Achieved store goals through collaborative efforts and strategic planning.
- Prepared and managed deposits accurately and efficiently.
Customer Service Clerk/Data Entry Clerk
Riviana Foods
04.2006 - 10.2007
- Processed and entered purchase orders into computer systems accurately and efficiently.
- Communicated with brokers and warehouse personnel to resolve order-related issues.
- Utilized email, fax, and phone to facilitate effective communication.
Education
Phelbotomy Certification - Phlebotomy
The Learning Bridge Career Institute
Houma, LA05-2019
High School Diploma -
Ellender Memorial High
Houma, LA05-2005
Skills
- Effective communication
- Organizational and time management skills
- Account management
- Attention to detail
- Customer relationship management
- Team collaboration
- Computer skills
References
References available upon request.
Timeline
Customer Service Representative
1st Franklin Financial
10.2020 - Current
Customer Service Representative
Excel Finance
10.2019 - 10.2020
Assistant Manager/ Account Specialist
Arrow Loans
12.2014 - 05.2017
Assistant Manager
Maurice's
01.2014 - 07.2014
Customer Service Clerk/Data Entry Clerk
Riviana Foods
04.2006 - 10.2007
Phelbotomy Certification - Phlebotomy
The Learning Bridge Career Institute
High School Diploma -
Ellender Memorial High
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