Salvador Divincenti
Metairie
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. 16years experience selling tailored clothing and custom-made suits and shirts.
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
21
21
years of professional experience
Work History
Men's Tailored Clothing Specialist
Dillard's
Metairie
10.2009 - Current
- Analyzed customer needs and recommended appropriate products or services.
- Identified needs of customers promptly and efficiently.
- Promoted sales through suggestive selling techniques, highlighting additional items that may complement the customer's purchase.
- Advised customers on the latest trends in men's suit fashion.
- Attended trade shows and exhibitions to stay up-to-date on the latest industry trends.
- Monitored competitor activity in order to remain competitively priced in the market.
- Responded quickly and effectively to any complaints or issues raised by customers regarding men's suits sold at store level.
- Assisted customers in selecting appropriate men's suits for their needs, providing advice on fit, fabric and styling.
- Processed customer orders with accuracy and efficiency.
- Maintained a high level of product knowledge to enable accurate advice and recommendations to customers.
Formalwear Manager
Al’s formalwear
Metairie
05.2007 - 05.2009
- Managed formalwear inventory to ensure availability for customer needs.
- Assisted customers with fitting and selection of formal attire.
- Coordinated alterations and tailoring services for optimal fit.
- Trained staff on formalwear trends and customer service techniques.
- Resolved customer inquiries and concerns regarding formalwear options.
- Maintained records related to sales and placed special orders for desired items.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
Assistant storeManager
After Hours Formalwear
Metairie
10.2005 - 10.2007
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Coordinated inventory management and stock replenishment processes.
Education
High School Diploma -
Bonnabel High School
Metairie, LA05-1983
Skills
- Customer follow-up
- Fashion trends
- Building rapport
- Upselling strategies
- Social Media Marketing
- Point of sale systems
- Brand Awareness
- Customer Service
Accomplishments
Pacesetter in the store which means I sold over $400,000 every year for the past 16 years.
References
References available upon request.
Timeline
Men's Tailored Clothing Specialist
Dillard's
10.2009 - Current
Formalwear Manager
Al’s formalwear
05.2007 - 05.2009
Assistant storeManager
After Hours Formalwear
10.2005 - 10.2007
High School Diploma -
Bonnabel High School