Samantha Hall
New Orleans
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, as demonstrated during my tenure at HBO. Excelled in accuracy and attention to detail, significantly enhancing data processing efficiency. My blend of technical support proficiency and exceptional customer service skills consistently exceeded performance targets, fostering increased loyalty and repeat business.
Positive, organized, and dedicated professional with keen attention to detail and knack for accuracy. Proficient in handling large volumes of data and ensuring data integrity through precise input and verification. Committed to delivering high-quality results and contributing to efficiency and success of team.
Developed strong organizational and data management skills in fast-paced office environment, focused on accuracy and efficiency. Demonstrated ability to handle large volumes of data with precision and attention to detail. Seeking to transition into new field, leveraging transferable skills to contribute effectively in dynamic work setting.
Overview
7
7
years of professional experience
Work History
Data Entry Specialist
Physicians Group Laboratories LLC
12.2023 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Customer Service Representative
Spherion
01.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Follow call center scripts when handling different topics
- Identify customers needs, clarifying information, researching every issues, and providing solutions
- Keep records of all conversations in our call center database in a comprehensive way
Customer Service Representative
Black Board
07.2021 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintain customer accounts K-12 school documents
Inbound Call Center Representative
Hilton Honors
08.2020 - 05.2021
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Processed customers orders and payments
Customer Service Representative
HBO
02.2018 - 08.2020
- Kept customers informed of progress during the issue lifecycle and make follow up calls or communications in a timely manner
- Troubleshoot technical issues with their streaming service
- Assisted team members and provide support and solutions to customer queries to meet company objectives
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diagnostic Medical Sonography
Delgado Community College
New Orleans, LA05-2028
High School Diploma -
H.L. Bourgeois High School
Gray, LA05-2018
Skills
- Accuracy and Attention To Detail
- Spreadsheet Management
- Technical Support
- Data Processing
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Word
- Call center experience
- Organization Skills
- Phone Etiquette
Timeline
Data Entry Specialist
Physicians Group Laboratories LLC
12.2023 - Current
Customer Service Representative
Spherion
01.2022 - 12.2023
Customer Service Representative
Black Board
07.2021 - 10.2021
Inbound Call Center Representative
Hilton Honors
08.2020 - 05.2021
Customer Service Representative
HBO
02.2018 - 08.2020
Diagnostic Medical Sonography
Delgado Community College
High School Diploma -
H.L. Bourgeois High School
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