SAMANTHA HARRIS
Haughton
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Field Supervisor
At Home Healthcare Tyler
Tyler, TX
01.2024 - Current
- Supervised daily operations of home healthcare services, ensuring compliance with regulatory standards.
- Trained and mentored staff on best practices in patient care and safety protocols.
- Coordinated schedules for healthcare professionals to optimize client coverage and service delivery.
- Conducted regular performance evaluations to assess staff competencies and identify training needs.
- Monitored patient feedback and service outcomes to drive quality improvement initiatives.
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Planned and scheduled field activities according to set timelines and order of operations.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
Accounting Clerk
Atlas Credit Company Inc.
Tyler, TX
11.2021 - 06.2023
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Collaborated effectively with cross-functional teams on projects involving financial data analysis and budgetary considerations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Pet Care Manager
Lucky's Yellow Rubber Ducky
Shreveport, LA
10.2016 - 09.2021
- Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.
- Streamlined operations for increased efficiency, managing daily schedules and assigning tasks to staff members.
- Reduced client complaints by implementing strict quality control measures and ensuring adherence to pet care guidelines.
- Improved team performance through regular training sessions, workshops, and hands-on learning experiences.
Shift Manager
McDonald's
West Monroe, LA
01.2015 - 10.2016
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Crew Trainer
McDonald's
Pineville, LA
07.2014 - 12.2014
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
High School Diploma -
West Monroe High School
West Monroe, LA05-2015
Skills
- General Ledger Entries
- Recordkeeping
- File Maintenance
- Account Reconciliation
- Team Collaboration
- Bookkeeping
- Time Management
- Confidentiality
- Adaptability
- Attention to Detail
- Organizational Skills
- Customer Service
Timeline
Field Supervisor
At Home Healthcare Tyler
01.2024 - Current
Accounting Clerk
Atlas Credit Company Inc.
11.2021 - 06.2023
Pet Care Manager
Lucky's Yellow Rubber Ducky
10.2016 - 09.2021
Shift Manager
McDonald's
01.2015 - 10.2016
Crew Trainer
McDonald's
07.2014 - 12.2014
High School Diploma -
West Monroe High School