Samantha Kight
7676 Chef Menteur Hwy
Summary
Dynamic retail professional with extensive experience at Voodoo Harley-Davidson, excelling in customer service and team collaboration. Proven track record of enhancing customer satisfaction and loyalty through exceptional service and effective problem-solving. Skilled in cash register operation and inventory management, consistently achieving sales targets and fostering a positive shopping environment.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
Voodoo Harley-davidson
08.2020 - 04.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Retail Assistant Manager
Riverwalk Harley Davidson
08.2019 - 02.2020
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Maintained exceptionally clean, customer-friendly and well-run [Type] department.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Retail Sales Associate
Voodoo Harley-davidson
02.2018 - 05.2019
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Participated in periodic inventory counts to maintain accurate stock levels.
Deli Clerk
Winnie Dixie
10.2017 - 01.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Certificate of Technical Studies - Offset Printing
Cape Girardeau Votech School
Cape Girardeau, MO05-1996
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Money handling
- Flexible schedule
- Cash register operation
- Store opening and closing
- Customer needs assessment
Timeline
Sales Associate
Voodoo Harley-davidson
08.2020 - 04.2025
Retail Assistant Manager
Riverwalk Harley Davidson
08.2019 - 02.2020
Retail Sales Associate
Voodoo Harley-davidson
02.2018 - 05.2019
Deli Clerk
Winnie Dixie
10.2017 - 01.2018
Certificate of Technical Studies - Offset Printing
Cape Girardeau Votech School
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