SAMANTHA LEJEUNE
Lake Charles
Summary
Dynamic and driven professional eager to embrace new challenges and opportunities for growth. Demonstrates a strong work ethic and adaptability in fast-paced environments. Committed to continuous improvement and achieving excellence in every endeavor.
Overview
10
10
years of professional experience
Work History
Sales Representative
Gourmet Foods International
Conroe, TX
01.2024 - Current
- Provided technical support for customers using the company's products or services.
- Developed and maintained strong relationships with key clients to enhance customer satisfaction.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with customers on weekly basis.
- Provided training and support for new staff members in regards to merchandising operations.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
Bartender/Server Shift Leader
The Max
Westlake, LA
08.2022 - 12.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Resolved customer concerns with friendly and knowledgeable service.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Crafted and served high-quality cocktails, enhancing customer satisfaction and loyalty.
- Trained new team members on mixology techniques and customer service standards.
- Monitored compliance with health and safety regulations, ensuring a safe drinking environment.
- Served high customer volumes during special events, nights, and weekends.
Restaurant General Manager
The Captain's Table
Lake Charles, LA
10.2019 - 07.2022
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Recruited, trained, and empowered staff to effectively fill all restaurant openings.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Managed food preparation, guest interaction, quality control and customer relations.
- Curated weekly specials with head chef to boost social media engagement.
- Designed and curated innovative food and cocktail menus to enhance dining experience.
Internship Student
Rehab One Physical Therapy Clinic
Lake Charles, LA
01.2022 - 05.2022
- Supported day-to-day operations, assisting teammates with various tasks.
- Participated in company and department meetings.
- Built professional working relationships with peers and supervisors.
- Developed understanding of policies, procedures and processes.
- Conducted research and presented findings to leadership.
- Worked well in team environment as well as independently.
- Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
- Managed clinical budgets and billing systems.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Utilized active listening and interpersonal skills to foster effective communication with physicians, patients, and colleagues.
Server
Tonys Pizza
Lake Charles, LA
11.2016 - 10.2019
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Reviewed daily specials, menu changes and service specifications.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Resolved customer complaints promptly, fostering a positive atmosphere and maintaining repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Health Systems Management
McNeese State University
Lake Charles, LA05-2022
High School Diploma -
A. M. Barbe High School
Lake Charles, LA05-2012
Skills
- Staff Leadership
- Customer service
- Customer service
- Performance Improvement
- Delegating Assignments and Tasks
- Problem-Solving
- Verbal and Written Communication
- Teamwork and Collaboration
- Product and Service Knowledge
- Customer Communication
- Positive and Professional
- Customer relationship building
Timeline
Sales Representative
Gourmet Foods International
01.2024 - Current
Bartender/Server Shift Leader
The Max
08.2022 - 12.2023
Internship Student
Rehab One Physical Therapy Clinic
01.2022 - 05.2022
Restaurant General Manager
The Captain's Table
10.2019 - 07.2022
Server
Tonys Pizza
11.2016 - 10.2019
Bachelor of Science - Health Systems Management
McNeese State University
High School Diploma -
A. M. Barbe High School