Samantha Williams
Shreveport
Summary
Service Specialist with over 4 years of experience in customer support and service management. Proven ability to enhance customer satisfaction and improve operational efficiency. Strong communication and problem-solving skills, with a track record of delivering quality results in complex environments. Competent in contributing positively to team dynamics and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Senior Document Service Specialist
Greg & Alice Logging Inc.
01.2019 - 01.2025
- Managed calendar and email communications to ensure timely responses to all inquiries.
- Coordinated meetings and scheduled appointments to optimize team collaboration.
- Performed research and created documents for various internal projects.
- Executed billing and payroll processes efficiently while maintaining accurate records.
- Maintained public relations through effective communication with clients.
- Utilized Salesforce, GSheets, and EMR for data entry and document management.
- Facilitated project management by leveraging technology and best practices.
- Attended team meetings to provide updates and align on priorities.
- 4+ years working in document outsourcing
- Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning
- Strong initiative required; ability to work independently with minimal direct supervision
- Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
- Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus
- Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading
- Ability to organize and prioritize multiple assignments
- Ability to excel under pressure within established timeframe and provide quality work product
- Possess strong communication, interpersonal, teamwork and customer service skills
Billing and coding Clerk
Sabine Medical Hospital
02.2017 - 12.2018
- Coordinated data entry tasks, ensuring timely updates of patient information while maintaining confidentiality.
- Managed electronic health record systems for streamlined data retrieval and efficient processing.
- Reviewed insurance claim forms for accuracy prior to submission, correcting errors as required.
- Trained new staff in coding procedures and hospital data management systems.
- Processed patient records and medical data with precision.
- Reviewed and verified coding accuracy for diverse medical services.
- Collaborated with team members to enhance workflow efficiency standards.
- Interpreted diagnostic statements, assigning appropriate ICD-10 codes accurately.
- Participated in internal meetings regarding changes in the health care industry that may affect coding processes.
- Verified accuracy of coded data and corrected errors as needed.
- Developed educational materials related to medical coding practices for distribution within the organization.
- Maintained current knowledge of healthcare policies, procedures, and regulations related to medical coding practices.
- Assisted with research projects involving analysis of clinical documentation and assigning codes accordingly.
- Entered coded data into computer system according to established protocols.
Credentials Specialist /Claims Processor
NexRep
05.2016 - 01.2017
- Monitored IDX billing system setup to ensure compliance with payer requirements.
- Reviewed denied claims for eligibility and prepared appeals using CPT, ICD-9, and HCPC guidelines.
- Communicated with physician offices to obtain necessary information for claim resolution.
- Worked on electronic claim edits to guarantee complete submissions to payers.
- Possessed over three years of experience in document outsourcing or legal industry.
- Demonstrated strong proficiency with IDX systems as an RCM Senior Accounts Receivable Specialist.
- Accumulated over five years of experience in ecommerce, payments, or Fintech environments.
- Applied understanding of KYC/KYB requirements for onboarding customers with PayFacs and PSPs.
Medical Records/ Data Entry Clerk,/ CNA
Toledo Retirement & Rehab
03.2014 - 12.2015
- Managed patient health records and histories to ensure accuracy and compliance.
- Maintained electronic database, enhancing data retrieval efficiency and security.
- Performed data verification and editing to uphold integrity of records.
- Facilitated departmental audits, contributing to quality assurance initiatives.
- Executed record management processes for systematic organization of patient information.
- Provided telehealth support, improving access to healthcare services for patients.
- Utilized SQL for effective data manipulation and reporting purposes.
Education
Technical Diploma - Medical Coding Concentration
Bossier Parish Community College
Bossier City, LA05.2024
Technical Diploma - Medical Office Concentration
Northwest Technical College
Many,LA12.2016
Technical Diploma - Patient Care Technician
Northwest Technical College
Many, LA12.2015
Technical Diploma - Computer Application Concentration
Northwest Technical College
Many,LA12.2014
High School Diploma -
Zwolle High School
Zwolle, LA05.2009
Skills
- Microsoft Office (Word, Excel, Access, Acrobat Adobe, PowerPoint)
- Independence
- Organization
- Professionalism
- Adaptability
- Attention to detail
- Knowledge of Medical Terminology
- Billing
- Coding
- Knowledge of EHR Systems
- Time management
- Patient advocacy
- Case management
- Familiarity with Medicare
- Familiarity with Medicaid
- Salesforce
- Zendesk
- EPIC
- Cerner
- Meditech
- Healthcare billing
- Cost accounting
- Documentation
- General compliance
- Health information management coding conventions
- Research and correct charging/documentation discrepancies
- Medical/legal issues
- CPT/HCPCS code assignment
- ICD-9
- CPT-4
- HCPC codes
- HIPAA policies
- Confidentiality processes
- Assurance (ePremis, Relay)
- Billing systems
- Commercial billing guidelines
- Worker's Comp billing guidelines
- Medicaid billing guidelines
- Medicare billing guidelines
- Basic spreadsheet skills
- Word processing skills
- Data entry skills
- 4Call center environment
- Communication skills
- Problem solving skills
- Data extraction
- Data transformation
- Healthcare data
- Reliability
- Window-based applications
- Accuracy
- Self-motivation
Personal Information
Title: Senior Document Service Specialist
Timeline
Senior Document Service Specialist
Greg & Alice Logging Inc.
01.2019 - 01.2025
Billing and coding Clerk
Sabine Medical Hospital
02.2017 - 12.2018
Credentials Specialist /Claims Processor
NexRep
05.2016 - 01.2017
Medical Records/ Data Entry Clerk,/ CNA
Toledo Retirement & Rehab
03.2014 - 12.2015
Technical Diploma - Medical Coding Concentration
Bossier Parish Community College
Technical Diploma - Medical Office Concentration
Northwest Technical College
Technical Diploma - Patient Care Technician
Northwest Technical College
Technical Diploma - Computer Application Concentration
Northwest Technical College
High School Diploma -
Zwolle High School