Samuel Fischer
Unified Technologies
Baton Rouge
5
years of professional experience
Proactive technical support professional with experience in diagnosing hardware and software issues. Demonstrates strong verbal and written communication skills, effectively assisting users and collaborating with teams to improve resolution times.
Work History
Tier 1 Technical Support Agent
1 Year- Provided first-level technical support for hardware and software issues, ensuring customer satisfaction.
- Diagnosed and resolved technical problems via phone, email, and chat platforms efficiently.
- Documented troubleshooting steps and solutions in ticketing system for future reference.
- Assisted users in navigating complex systems, enhancing user experience and confidence.
- Collaborated with senior agents to escalate unresolved issues, improving resolution time.
- Educated customers on product features and best practices to maximize functionality.
Intern: Integrated Security Solutions
2 Years 9 Months- Collaborated on software development projects, assisting in coding and troubleshooting issues.
- Conducted research to support project initiatives, enhancing data accuracy and relevance.
- Assisted in creating technical documentation, ensuring clarity and ease of understanding for end-users.
- Participated in team meetings, contributing ideas for process improvements and project efficiencies.
Server
1 Year 5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed customer orders efficiently, ensuring accuracy and prompt delivery.
- Assisted in training new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to streamline order preparation processes.
Education
- International Trade And Finance
- High School
Skills
Network troubleshooting
Ticket management
Application support
Escalation procedures
Verbal and written communication
Decision-making
Product knowledge
Product training
Performance testing
Account management
Time management
Problem-solving
Timeline
Tier 1 Technical Support Agent
Unified Technologies
07.2025 - CurrentRead More
Intern: Integrated Security Solutions
Unified Technologies
09.2022 - 06.2025Read More
Server
Yang Kee Noodle
04.2021 - 09.2022Read More
Louisiana State University
from International Trade And Finance
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Saint Xavier High School
from High School
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