Samuel Wambugu Ndung'u

• Implemented security structures to prevent unauthorized access and maintain system security
• Designed, planned and implemented new systems and enhancements to existing systems to improve productivity
• Oversaw continuous development of tools and workflows to manage critical business processes
• Created and enhanced business applications and reports using workflow automation and other technology tools
• Designed, documented and implemented database solutions to support web applications
• Built automation to report status of products and devices
• Researched, recommended and implemented new software to meet business needs
• Inspected equipment, assessed functionality and optimized controls
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use

Performing professional web design services, technical assistance, and maintain web applications. Sample website portfolios:

• www.realtorssolutions.org
• www.kingdomsacco.com
• www.clouddatapros.ai
• www.timofresh.co.uk
• www.vision1services.co.uk
• www.janetrangi.com
• www.kenyanreport.com
• www.martinestaff.com
• www.pastormelusi.org
• www.patrickngumi.com
• www.specifictalentltd.co.ke

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Provided Tier1 IT support to non-technical internal users through desk side support services
• Configured hardware and granted system permissions to new employees
• Explained security measures in simple terminology to help users understand malware and phishing threats
• Assisted with updating technical support best practices for use by team
• Responded promptly to incoming sales leads and requests for technical support
• Monitored systems in operation and quickly troubleshot errors
• Provided Tier1 IT support to non-technical internal users through desk side support services
• Monitored systems in operation and quickly troubleshot errors
• Researched product and issue resolution tactics to address customer concerns

• Maintained over10 office PCs, networks and mobile devices
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and laptops
• Set up PCs, projectors and microphones for use in video conferencing rooms
• Patiently walked individuals through basic troubleshooting tasks
• Imaged and prepared new computers for integration into company networks and systems
• Linked computers to network and peripheral equipment
• Set up and maintained user accounts and client access
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications
• Served as backup for staff members, responding to system failure and maintenance emergencies