Summary
Overview
Work History
Education
Skills
Personal statement
Timeline
Generic

Sandi Richard

New Orleans

Summary

Dynamic and results-driven professional with a strong work ethic and extensive experience in hospitality, including at Ralph’s on the Park. Proven ability to enhance customer satisfaction through exceptional service and upselling techniques. Highly adaptable, with a passion for learning and a solid understanding of New Orleans' vibrant culture.

Overview

13
13
years of professional experience

Work History

Server

Ralph’s on the Park
05.2024 - Current
  • Provided excellent customer service by promptly addressing guest inquiries and needs.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in setting up tables and preparing dining areas for service.

Rideshare Driver

Lyft And Uber
03.2024 - Current
  • Delivered exceptional customer service, ensuring passenger satisfaction throughout rides.
  • Navigated efficiently using GPS technology to optimize routes and reduce wait times.
  • Maintained vehicle cleanliness and safety, conducting regular inspections before each shift.
  • Adapted quickly to changing traffic conditions and passenger needs, enhancing overall ride experience.

Bartender/Server/Hostess

Ruby Slipper Cafe
03.2017 - 05.2024
  • Mix and serve beverages following standard recipes to ensure consistency and quality.
  • Maintain cleanliness and organization of bar area, optimizing workflow efficiency.
  • Engage with customers to provide exceptional service and enhance overall experience.
  • Train new staff on bar operations, drink preparation, and customer service protocols.

Server

Pelican Club
12.2019 - 02.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Bartender

Bourbon House Restaurant
04.2012 - 01.2019
  • Crafted and served high-quality cocktails, ensuring customer satisfaction and repeat business.
  • Managed inventory control, reducing waste and optimizing stock levels for peak service times.
  • Trained and mentored new bartenders, improving team efficiency and service quality.
  • Developed innovative drink recipes, enhancing menu offerings to attract diverse clientele.

Education

Associate In Biology - Biological And Physical Sciences

Delgado Community College
New Orleans, LA

Skills

    Strong work ethic

    Excellent knowledge of New Orleans and surrounding areas

    Extremely adaptable and malleable in new environments

    Enthusiastic about learning

    Self starter and go getter

Personal statement

I’ve been a customer service professional for 20 years. My work in restaurants have highlighted for me, the passion I have for customer service. Being a steward of the city and facilitator of togetherness, is my calling. I would love the opportunity to display my talents with the Hilton Hotel Company. Thank you for your time.

Timeline

Server

Ralph’s on the Park
05.2024 - Current

Rideshare Driver

Lyft And Uber
03.2024 - Current

Server

Pelican Club
12.2019 - 02.2023

Bartender/Server/Hostess

Ruby Slipper Cafe
03.2017 - 05.2024

Bartender

Bourbon House Restaurant
04.2012 - 01.2019

Associate In Biology - Biological And Physical Sciences

Delgado Community College

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Sandi Richard