Sandra Campbell
Mandeville
Summary
Customer service representative with extensive industry experience and a strong track record of enhancing client relationships. Proven ability to maintain high levels of customer satisfaction while contributing to organizational success. Additionally, over eighteen years of experience as a legal secretary/paralegal in fast-paced New Orleans law firms, demonstrating strong organizational and communication skills.
Overview
20
20
years of professional experience
Work History
Elderly Caregiver
Self Employed Services
Denham Springs
12.2020 - 12.2022
- Facilitated daily living activities and personal care for clients.
- Enhanced client well-being through companionship and emotional support.
- Maintained cleanliness by making beds, sweeping floors, and sanitizing surfaces.
- Cultivated strong relationships with clients founded on trust and respect.
Client Happiness Administrator and Dog Trainer
Berlin's Boarding
Covington
02.2020 - 08.2020
- Provided dog sitting, walking, feeding, bathing, and obedience training services.
- Maintained accurate financial records using computer software.
- Filmed training sessions and captured photos of dogs for promotional content.
Sales Consultant and Customer Service Associate
Cracker Barrell Old Country Store
Sevierville
11.2018 - 04.2019
- Cultivated strong customer relationships to bolster loyalty and satisfaction.
- Managed inventory levels to guarantee product availability and timely fulfillment.
- Resolved customer inquiries swiftly to uphold positive service experiences.
- Operated register, processed cash and credit card transactions efficiently.
Sales Consultant and Customer Service
BEST BUY
Covington
03.2015 - 11.2018
- Facilitated sales of tablets, computers, printers, cameras, routers, modems, and smart home devices.
- Replenished inventory and organized merchandise to enhance visual appeal.
- Maintained up-to-date knowledge of promotions, exchange policies, payment procedures, and security protocols.
- Engaged in continuous learning about products through e-learning modules.
- Processed credit and debit card transactions to ensure smooth purchasing experiences.
Office Administrator and Bookkeeper
A&A SIGNS AND THE QUILTED OWL
Jefferson
03.2013 - 10.2014
- Updated and maintained Web-site, creating bi-weekly newsletters to highlight the business.
- Handled all collections, accounts receivable and accounts payable.
- Maintained detailed database of vendors and customers, using QuickBooks for bookkeeping.
Event Coordinator and Volunteer
UNIFIED SINGLES ASSOCIATION
LA
12.2011 - 12.2012
- Organized and hosted events geared for Christian singles to gather and fellowship.
- Maintained extensive database of all members.
Teacher’s Assistant
CREATIVE LEARNING CENTER
New Orleans
09.2011 - 05.2012
- Supported teacher of two special needs children, assisting with all aspects of student supervision and education.
- Organized planned field trips, bringing students to different locations to teach them about living in the world.
- Handled all computer troubleshooting and ordered needed supplies.
Private Caregiver
LISA WINTER
Kenner
02.2010 - 09.2011
- Provided daily care and swimming therapy for autistic child.
Executive/Administrative Assistant
CHAMPAGNE ELEVATORS
Metairie
11.2008 - 11.2010
- Handled all secretarial and legal services needed, gathering information for and filing licenses and permits.
- Ordered supplies, planned events and researched possible vendors.
- Facilitated Peachtree data entry.
Paralegal/Administrative Assistant
EVANS LEGAL
New Orleans
05.2008 - 11.2008
- Reviewed, interpreted and summarized reports compiled by experts and investigators.
- Prepared pleadings, charts, tables and memorandums for various cases.
- Scheduled depositions, IMEs, inspections and meetings.
- Handled all computer research.
Administrative Assistant, temporary assignment
LOUIS ARMSTRONG INTERNATIONAL AIRPORT
Kenner
11.2007 - 05.2008
- Assisted the General Manager with clerical duties including: preparing contracts; collecting accounts receivables from customers; organizing new contract filing system; designing new templates and gathering materials for sales meetings.
Legal/Administrative Assistant
MCGLINCHEY STAFFORD
New Orleans
05.2006 - 11.2007
- Prepared all pleadings, discovery requests, discovery responses and memorandums for various cases.
- Handled billing, travel arrangements, and organization of files.
- Assisted managing partner with complex maritime defense work.
- Scheduled depositions, IMEs, inspections and meetings.
- Aided associate with all aspects of defense litigation.
Paralegal/Administrative Assistant
STEPHENS AND GRACE
Metairie
07.2002 - 05.2006
- Arranged and participated in telephone conferences with worker’s compensation courts for selection of dates, status of files, and reporting on readiness for trial or further proceedings.
- Assisted two attorneys with defense litigation and defense worker’s compensation litigation, involving approximately 100 active files.
- Ordered surveillance on plaintiffs to monitor their physical capabilities and gauge the legitimacy of their claims.
- Compiled extensive research on Lexis database for cases relative to specific legal issues.
- Reviewed, interpreted and summarized reports compiled by experts and investigators.
- Scheduled depositions, IMEs, inspections and meetings.
- Prepared detailed pleadings for filing in the courts.
Education
COMPUTER PROGRAMMING CERTIFICATE -
ELECTRONIC DATA PROCESSING INSTITUTE
Metairie, LAACCOUNTING CERTIFICATE -
ELECTRONIC DATA PROCESSING INSTITUTE
Metairie, LASkills
- Personal care assistance
- Effective communication skills
- Medical support services
- Daily living aid
- Relationship management
- Financial record keeping
- Training and development
- Point of sale operations
- Product expertise
- Sales and service delivery
- Customer relationship management
- Customer service excellence
- Cash handling proficiency
- Call center operations
- Product education expertise
- Team collaboration
Timeline
Elderly Caregiver
Self Employed Services
12.2020 - 12.2022
Client Happiness Administrator and Dog Trainer
Berlin's Boarding
02.2020 - 08.2020
Sales Consultant and Customer Service Associate
Cracker Barrell Old Country Store
11.2018 - 04.2019
Sales Consultant and Customer Service
BEST BUY
03.2015 - 11.2018
Office Administrator and Bookkeeper
A&A SIGNS AND THE QUILTED OWL
03.2013 - 10.2014
Event Coordinator and Volunteer
UNIFIED SINGLES ASSOCIATION
12.2011 - 12.2012
Teacher’s Assistant
CREATIVE LEARNING CENTER
09.2011 - 05.2012
Private Caregiver
LISA WINTER
02.2010 - 09.2011
Executive/Administrative Assistant
CHAMPAGNE ELEVATORS
11.2008 - 11.2010
Paralegal/Administrative Assistant
EVANS LEGAL
05.2008 - 11.2008
Administrative Assistant, temporary assignment
LOUIS ARMSTRONG INTERNATIONAL AIRPORT
11.2007 - 05.2008
Legal/Administrative Assistant
MCGLINCHEY STAFFORD
05.2006 - 11.2007
Paralegal/Administrative Assistant
STEPHENS AND GRACE
07.2002 - 05.2006
COMPUTER PROGRAMMING CERTIFICATE -
ELECTRONIC DATA PROCESSING INSTITUTE
ACCOUNTING CERTIFICATE -
ELECTRONIC DATA PROCESSING INSTITUTE
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