Sandrea Carston
Farmerville
Summary
Dedicated employee with a background in managing patient admissions, insurance verification, and scheduling appointments. Possesses strong communication skills to interact with patients, families, and healthcare professionals, professionally. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times. Flexible hard worker ready to learn and contribute to team success. Known for my punctuality, I am pursuing employment opportunities where good customer service and a positive attitude will make a significant difference.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Saint Francis Hospital
Monroe
02.2021 - 04.2025
- Delivered exceptional customer service to patients, guests, and family members.
- Created, activated, and completed patient scheduling, clinic registration, and hospital admission processes.
- Ensured accuracy by gathering required forms and documents.
- Gathered and entered patient demographic and financial information while explaining insurance benefits and collecting payments.
- Conducted financial analysis for each case and communicated monetary responsibilities to patients.
- Fostered respectful relationships with staff to prevent or resolve conflicts.
- Adapted communication style and behavior to meet diverse patient needs, ensuring privacy and clarity.
- Executed additional related duties as necessary.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collected co-pays and other payments from patients at thetime of service.
- Verified insurance coverage for services provided by the facility.
Transportation Administrative Assistant
Vantage Health Plan
Monroe
06.2021 - 02.2025
- Coordinated transportation schedules for member pick-ups, appointments, and return trips.
- Answered incoming calls, assessed needs, and routed to appropriate personnel.
- Responded promptly to transportation messages for efficient communication.
- Collected and transferred member information across multiple data systems.
- Assisted with pre-trip inspections to ensure vehicle readiness.
- Documented all transport details in the transportation log accurately.
- Monitored passengers during transport to guarantee safety and compliance.
- Maintained cleanliness of transportation vehicles through regular disinfection.
Assistant Administrator
T&B Home Care Services
Monroe
04.2018 - 03.2020
- Coordinated appointments and events while monitoring office supplies for efficiency.
- Assisted onsite guests and answered inbound telephone calls promptly.
- Developed and organized filing systems to enhance record management.
- Completed all criminal background checks and assisted with employee reference calls.
- Performed payroll duties accurately, ensuring timely processing.
- Conducted monthly home visits with clients to ensure service quality.
- Returned all unemployment claims to maintain compliance.
- Executed various office tasks as needed to support operations.
- Assisted in the onboarding process of new employees by providing orientation materials and answering questions regarding company policies.
- Maintained office supplies inventory by checking stock levels and ordering new materials when needed.
Inside Sales Representative
Allstate
West Monroe
09.2015 - 01.2016
- Develop insurance quotes, makes sales presentations, and close sales.
- Establish client relationships and follow up with clients, as needed. Some Leads are provided by employer.
- Develop ongoing networking relationships with Small Business owners – such as Real Estate Agents, Mortgage Lenders, Auto Dealers, etc.
- Provide prompt, accurate, and friendly client support. Support can include responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions, and billing clarification.
- Maintain a strong work ethic with a total commitment to success every day.
- Develop new Financial Service opportunities with both existing and new clients.
- Performed payroll duties.
CCC Sales Representative
State Farm
Richardson
12.2013 - 01.2015
- As a Quote & Bind sales representative, you serve as an extension of State Farm agents' offices by quoting and binding insurance products.
- With a focus on sales and direct contact with current and potential State Farm customers, you are critical to our success.
- Sales representatives work in a team call center environment and are focused on providing remarkable service to customers and potential customers across the U.S. and Canada.
- Your primary responsibilities would include: Serving as first-level contact for inbound or outbound phone sales.
- Using State Farm systems to perform your job duties.
- Communicating with customers and associates over the telephone, in person and in writing.
- Applying product, industry, and market knowledge to make recommendations.
- Providing accurate rate quotes and binding applications for insurance products.
- Coordinating or participating in special projects or committees.
- Make outbound calls to prospects and follow up with internet inquiries.
Customer Service Representative
Asurion Wireless Insurance
Dallas
02.2013 - 09.2013
- Overseeing inbound calls from customers regarding wireless handset insurance claims.
- Processed insurance claims.
- Approve or Deny Claims.
- Provided electronics repair facilitation or roadside assistance requests from wireless customers.
- Up sell new products.
Customer Service Agent
Cloud 10 Corporation
Dallas
08.2011 - 12.2012
- Function as front-line contact to customers requesting information regarding their satellite internet service.
- Schedule appointments for installers to come install new service and make service calls to troubleshoot existing service.
- Sale new service packages to potential and existing customers.
- Meet and exceed sales goals for each month.
Administrative Assistant
CBAAS, LLC
Frisco
06.2008 - 08.2011
- Data Entry.
- Type correspondence, reports, and other documents.
- Answering phones.
- Maintain office files.
- Open and distribute the mail.
- Direct calls and respond to inquiries.
- Performed other related duties as required.
- I used all Microsoft Office programs to create presentations, spreadsheets and creating reports.
- I assisted with payroll duties am proficient with the use of QuickBooks.
Office Clerk
TLC Home Care Solutions
Monroe
05.2005 - 11.2007
- Data Entry.
- Filing.
- Answering phones.
- Perform basic bookkeeping duties.
- Help organize office activities.
- Retrieve files for personnel.
- Sort and distribute mail.
- Performed other duties such as payroll when needed.
- Went into field to visit with clients.
Education
Ph. D - Healthcare Administration
Capella University
Minneapolis, MN05.2025
Masters - Healthcare Administration
Southern New Hampshire
Manchester, NH12.2024
Bachelor of Science - Psychology
University of Louisiana at Monroe
Monroe, Louisiana12.2021
Skills
- Healthcare policy
- Financial analysis
- Data management
- Regulatory compliance
- Project management
- Customer service
- Effective communication
- Health insurance knowledge
- Data entry
Certification
CHAA Certification, 04/01/24
Availability
As soon as possible
References
References are available on request.
Salary Expectation
$18.00-21.00/hr., I am open to discussion.
References
References available upon request.
Timeline
Transportation Administrative Assistant
Vantage Health Plan
06.2021 - 02.2025
Patient Access Representative
Saint Francis Hospital
02.2021 - 04.2025
Assistant Administrator
T&B Home Care Services
04.2018 - 03.2020
Inside Sales Representative
Allstate
09.2015 - 01.2016
CCC Sales Representative
State Farm
12.2013 - 01.2015
Customer Service Representative
Asurion Wireless Insurance
02.2013 - 09.2013
Customer Service Agent
Cloud 10 Corporation
08.2011 - 12.2012
Administrative Assistant
CBAAS, LLC
06.2008 - 08.2011
Office Clerk
TLC Home Care Solutions
05.2005 - 11.2007
Ph. D - Healthcare Administration
Capella University
Masters - Healthcare Administration
Southern New Hampshire
Bachelor of Science - Psychology
University of Louisiana at Monroe
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