Sanjuanita Hernandez Zamora
Kenner,LA
Summary
Professional leader with 10 year comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making. With great knowledge on pos, system, food preparation and safety regulations. Trained in food safety and handling (servsafe) certified. Focused on producing quality food and providing excellent customer service. Some of my responsibilities were overseeing all administrative functions of the restaurant such as strategy, structure, budgets, people (hire and train), payroll, P&L financial outcome and scorecard metrics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Burger King
Metairie, LA
10.2024 - Current
- Oversaw daily operations to ensure compliance with health and safety standards.
- Developed and implemented training programs to enhance staff performance and customer service.
- Managed inventory levels, reducing waste through efficient supply chain practices.
- Analyzed sales trends to identify opportunities for menu optimization and promotional strategies.
- Streamlined operational workflows, improving efficiency and reducing service times.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Evaluated employee performance, providing constructive feedback and facilitating professional development opportunities.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Enhanced customer satisfaction through effective training programs focused on service excellence.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Popeyes
10.2019 - Current
- Hired and trained new employees.
- Managed restaurant cash control making bank deposits and maintaining accurate change funds.
- Submitted daily, weekly, and monthly reports as requested.
- Controlled restaurants inventory level, labor budget, and food cost percentage.
- Managed purchases and preventive maintenance.
- Cross trained employees.
Team member
Loves Travel Stop
Edinburg, TX
02.2018 - 01.2019
- Ensured enough product was available for customers.
- Helped in both restaurants.
- Prepared/thaw food for the next day.
- Maintained restaurant organized and clean for guests.
Stocker
Guess Factory
Mercedes, TX
12.2017 - 01.2019
- Responsible for product inventory.
- Ensured damage products were given to the proper department.
- Recorded shortages and discrepancies to keep record of current and accurate inventory.
- Added more/new inventory on the sales floor when product was low.
- Assisted in maintaining the entire store organized, especially the back room storage area.
Shift Manager
Mcdonalds
Edinburg, TX
01.2017 - 01.2019
- Managing multiple tasks at once.
- Assigning team members tasks to be completed before the shift ended.
- Maintaining a work environment that meets company standards.
- Trained new hires on company procedures and standards.
- Supervised the operations of the restaurant during my shift.
General Manager
Churchs Chicken
Weslaco, TX
06.2013 - 06.2017
- Labor management to increase business profit.
- Managed finances paid invoices and vendors.
- Reviewed sales, labor, and food cost to increase profit and meet company targets.
- Managed inventory and purchasing.
- Reviewed p&l and created stewardship.
Education
Diploma -
South Palms Garden High School
Mercedes, TX05-2009
Skills
- Customer-oriented
- Time Management
- Conflict resolution
- Decision Making
- Ability to work under pressure
- Effective leader
- Self-motivated
- Adaptability
- Leadership and team building
- Operations management
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Timeline
General Manager
Burger King
10.2024 - Current
General Manager
Popeyes
10.2019 - Current
Team member
Loves Travel Stop
02.2018 - 01.2019
Stocker
Guess Factory
12.2017 - 01.2019
Shift Manager
Mcdonalds
01.2017 - 01.2019
General Manager
Churchs Chicken
06.2013 - 06.2017
Diploma -
South Palms Garden High School