Summary
Overview
Work History
Education
Skills
Timeline
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Santanna Holman

Lake Charles

Summary

Detail-oriented and dependable Release of Information Specialist with hands-on experience in managing medical record requests in compliance with HIPAA and healthcare regulations. Skilled in validating authorizations, retrieving and processing medical charts, performing quality assurance checks, and utilizing EMR systems such as Epic and Cerner. Known for exceptional attention to detail, organizational skills, and ability to maintain patient confidentiality in high-volume settings.

Overview

3
3
years of professional experience

Work History

Customer Service Advisor

Anthology
04.2025 - 05.2025
  • Answering customer inquiries via phone, chat, and other electronic methods
  • Responding to customer requests for product information and assistance
  • Assisting customers with complaints and billing inquiries
  • Resolving customer service issues in a timely and professional manner
  • Utilizing computer technology to handle a high volume of calls
  • Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
  • Adhering to call script and call center policies

Digital Team Lead

Walmart
03.2022 - 12.2024
  • Supervised and coached a team of digital associates, fostering collaboration and meeting performance goals consistently.
  • Managed online order fulfillment processes, ensuring 98% on-time delivery and customer satisfaction.
  • Monitored and updated stock levels for online orders, minimizing discrepancies and improving inventory accuracy by 15%.
  • Resolved escalated customer inquiries related to digital orders, providing solutions that enhanced loyalty and retention.
  • Identified and implemented workflow improvements that increased order processing efficiency by 20%.

Health Information Specialist

Ciox Healthcare
01.2022 - 02.2022
  • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
  • Maintain confidentiality and security with all privileged information.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Answering of inbound/outbound calls.
  • Assist with administrative duties such as handling faxes, opening mail, and data entry.

Education

Diploma - Medical Assisting

Remington College
Lafayette, Louisiana

Diploma - Practical Nursing

Sowela Technical Community College
Jennings, LA
05-2011

Skills

    Medical Records Management

    HIPAA Compliance

    Authorization Validation

    ROI Request Processing

    EMR Systems (Epic, Cerner, Meditech, Athena)

    Quality Assurance Checks

    Scanning & Indexing

    Faxing and Secure Transmission

    Patient Confidentiality

    Data Entry & Document Control

    Customer Service

    Attention to Detail

Timeline

Customer Service Advisor

Anthology
04.2025 - 05.2025

Digital Team Lead

Walmart
03.2022 - 12.2024

Health Information Specialist

Ciox Healthcare
01.2022 - 02.2022

Diploma - Medical Assisting

Remington College

Diploma - Practical Nursing

Sowela Technical Community College

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Santanna Holman