Saosis Hardesty
Baton Rouge
Summary
Dynamic professional advocate with a robust background in empowering individuals through challenging circumstances. Expertise in crisis intervention, emotional support, and resource coordination drives successful outcomes and fosters resilience. Recognized for exceptional teamwork, adaptability, and a commitment to achieving positive results. Strong communication skills, deep empathy, and effective conflict resolution strategies build trust and facilitate meaningful connections.
Overview
13
13
years of professional experience
Work History
Coordinated Entry
Start Corporation
12.2024 - Current
- Coordinated housing for displaced people in East Baton Rouge & surrounding areas.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Provided support to clients in navigating social services and community resources.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Updating file using HMIS.
Leasing Manager
Turnberry Place Apartments
05.2021 - 10.2024
- Managed tenant relations to ensure high satisfaction and retention rates.
- Coordinated lease agreements, ensuring compliance with local regulations and policies.
- Conducted property showings, highlighting features that align with prospective tenants' needs.
- Developed marketing strategies to attract new tenants and reduce vacancy rates.
- Oversaw rent collection processes, maintaining accurate financial records and tenant accounts.
- Trained and mentored junior staff on leasing procedures and customer service standards.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Support Specialist
Behavioral Health Services
01.2017 - 03.2020
- Assist children and families to research for mental health coping mechanisms
- Worked with teenagers to create an environment conducive to their success
- Researched and established external resources the children and family could use after the child's graduation from the program
- Supported youth in developing coping strategies for emotional and behavioral challenges.
- Documented client progress and maintained accurate records in compliance with policies.
- Assisted in crisis intervention, ensuring safety and well-being of clients in high-stress situations.
- Trained new staff on best practices in youth support and program protocols, enhancing team effectiveness.
- Documented client interactions and treatment plans in electronic health record systems for accuracy.
- Provided support for clients in crisis, ensuring immediate needs were addressed effectively.
Lead Youth Support Specialist
Ekhaya Youth Project
01.2013 - 01.2017
- Trained new employees on program's routines and procedures
- Collaborated with children's support team to develop a care plan for weekly implementation
- Researched and established external resources the children and family could use after the child's graduation from the program
- Provided guidance and support to youth in developing life skills and achieving personal goals.
- Facilitated group activities promoting teamwork, communication, and problem-solving among participants.
- Monitored daily program activities, ensuring a safe and inclusive environment for all participants.
Education
Major in Psychology, Concentration Rehabilitation -
Southern University
01-2023
Major in Psychology - undefined
Baton Rouge Community College
01.2014
General Studies - undefined
North Dale Academy High School
01.2011
Skills
- Skilled in using MS Office tools
- Strategic leadership
- Troubleshooting and support services
- Team coordination
- Strong verbal communication
- Analytical problem solving
- Prioritization of tasks
- Innovative mindset
- Trustworthy and professional
- Knowledge of HUD funded programs
- Proficient understanding in the Homeless Management Information system (HMIS)
- Achievement-focused
- Effective time management
- Collaborative team member
- Quick learner
- Enthusiastic contributor
Timeline
Coordinated Entry
Start Corporation
12.2024 - Current
Leasing Manager
Turnberry Place Apartments
05.2021 - 10.2024
Support Specialist
Behavioral Health Services
01.2017 - 03.2020
Lead Youth Support Specialist
Ekhaya Youth Project
01.2013 - 01.2017
Major in Psychology - undefined
Baton Rouge Community College
General Studies - undefined
North Dale Academy High School
Major in Psychology, Concentration Rehabilitation -
Southern University
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