Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sapphire Meche

Lake Charles

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Retail Banker II

Woodforest National Bank
11.2023 - Current
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.

Casino Cage Cashier

L'Auberge Casino Resort Lake Charles
03.2022 - 09.2023
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
  • Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
  • Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.

PBX Hotel Operator

Golden Nugget Lake Charles Hotel & Casino
01.2021 - 01.2022
  • Supported revenue growth by promoting upsell opportunities where appropriate during interactions with potential guests.
  • Adapted quickly to changes in hotel procedures or technology, ensuring minimal disruption to service delivery for guests and colleagues alike.
  • Contributed to higher guest satisfaction scores through effective communication and problem-solving skills.
  • Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.

Education

High School Diploma -

Washington Marion Magnet High School
Lake Charles, LA
05-2017

Skills

  • Branch operations
  • Cash handling
  • Cash handling proficiency
  • Credit analysis
  • Portfolio management
  • Customer service
  • Problem-solving
  • Critical thinking
  • Data entry
  • Active listening
  • Conflict resolution
  • Call center experience
  • Microsoft Excel

Timeline

Retail Banker II

Woodforest National Bank
11.2023 - Current

Casino Cage Cashier

L'Auberge Casino Resort Lake Charles
03.2022 - 09.2023

PBX Hotel Operator

Golden Nugget Lake Charles Hotel & Casino
01.2021 - 01.2022

High School Diploma -

Washington Marion Magnet High School

Similar Profiles

CREATE PROFILE
Sapphire Meche