Sarah Abadie
Metairie,LA
Summary
Dynamic leader with a proven track record at Signature Aviation, enhancing customer satisfaction through expert complaint resolution and effective employee schedule management. Excelled in mentoring teams for peak performance, achieving a significant increase in service quality. Skilled in training development and workflow management, fostering both productivity and a positive work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Signature Aviation
10.2022 - Current
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created, prepared, and delivered reports to various departments.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Delivery Driver
NOLA Logistics
05.2022 - 10.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
- Operated light trucks to deliver loads as far as 30 miles from home location.
Customer Service Representative
Omega Concierge Services
09.2020 - 05.2022
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05-2016
Skills
- Employee schedule management
- Complaint resolution
- Records management
- Training development
- Issue resolution
- Workflow management
- Performance evaluation
- Time tracking
Stained Glass
I enjoy the challenges that glass creates and learning of different skill's need to create certian effects within the glass.
Timeline
Customer Service Supervisor
Signature Aviation
10.2022 - Current
Delivery Driver
NOLA Logistics
05.2022 - 10.2022
Customer Service Representative
Omega Concierge Services
09.2020 - 05.2022
High School Diploma -
East Jefferson High School
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