Sarah Anaya

• Greeted customers and managed front desk operations at Yokem Collision Center.
• Answered phone calls and directed inquiries to appropriate staff members.
• Scheduled appointments for vehicle repairs and maintenance services efficiently.
• Assisted in processing insurance claims and relevant paperwork for clients.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Updated and recorded customer or client information to maintain accounts.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

• Provided expert advice on parts selection for customer inquiries.
• Managed inventory levels to ensure availability of essential parts.
• Processed orders and facilitated timely delivery of parts to customers.
• Collaborated with service team to identify parts needed for repairs.
• Assisted customers with returns and exchanges of parts and accessories.
• Maintained accurate records of all parts orders, returns, and exchanges.
• Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
• Assisted technicians in locating hard-to-find parts during repair jobs.
• Created invoices for each sale transaction.
• Performed cycle counts of inventory items as needed.
• Operated point of sales and parts lookup computer systems.
• Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
• Performed complimentary services, battery installation, testing and wiper installations.
• Used POS systems to receive payment or obtain credit authorization.

• Assisted customers in finding auto parts and accessories.
• Managed store inventory and organized stockroom effectively.
• Operated cash register and processed customer transactions accurately.

•followed planograms

• Trained new team members on store policies and procedures.
• Managed key holder responsibilities such as opening and closing the store, setting alarms.
• Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
• Verified accuracy of register tills at beginning and end of shift.
• Supervised bank deposits and security procedures to support store opening and closing.