Sarah Roberts
Monroe
Summary
Organized and reliable professional with extensive experience in customer service and retail operations. Recognized for strong communication skills, process improvement, and the ability to manage multiple priorities in fast-paced environments. Known for adaptability, teamwork, and delivering efficient, accurate support to both customers and colleagues.
Overview
3
3
years of professional experience
Work History
Guest Service Advocate
Target
06.2024 - Current
- Processed and documented returns, exchanges, and online order pickups with accuracy while ensuring compliance with company policies.
- Provided professional customer support by resolving inquiries and concerns in person and by phone, maintaining a positive experience for all guests.
- Coordinated with team members and management to maintain smooth operations during high-volume periods, demonstrating adaptability and teamwork.
- Recognized for reliability, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
Server
Tokyo Japanese Steak House
11.2023 - 06.2024
- Managed multiple tables and guest requests simultaneously, demonstrating excellent time management and attention to detail.
- Maintained accurate records of orders, payments, and transactions while balancing high-volume service.
- Built rapport with guests through professional communication and conflict resolution skills.
- Worked collaboratively with staff to ensure smooth operations during peak service times.
Sales Associate
Dillard's
09.2022 - 08.2023
- Supported customers in product selection and maintained accurate records of transactions while ensuring compliance with store policies.
- Provided professional service by answering questions, resolving concerns, and assisting with returns/exchanges in a timely manner.
- Monitored inventory levels, prepared restock requests, and communicated needs to management for efficient department operations.
- Consistently met or exceeded sales goals through relationship-building, attentive service, and clear communication.
- Engaged with customers to build rapport and foster loyalty, contributing to repeat business.
Education
BBA - Business Administration
University of Louisiana At Monroe
Monroe, LA05-2028
Skills
- Organizational Skills & Process Improvement (streamlined front-end processes at Target)
- Customer Service & Professional Communication (in-person and by phone)
- Conflict Resolution & Problem Solving
- Cash Handling & Transaction Accuracy
- Multitasking & Time Management in High-Volume Environments
- Team Collaboration & Support Across Departments
- Reliability & Adaptability in Fast-Paced Workplaces
Timeline
Guest Service Advocate
Target
06.2024 - Current
Server
Tokyo Japanese Steak House
11.2023 - 06.2024
Sales Associate
Dillard's
09.2022 - 08.2023
BBA - Business Administration
University of Louisiana At Monroe
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