Sarah Toney
Barksdale AFB
Summary
Developed skills in compassionate and highly organized environments, excelling in providing support and managing sensitive tasks. Proven ability to coordinate services, handle administrative responsibilities, and offer meaningful assistance to individuals. Looking to transition into a new field where these skills can contribute to creating positive experiences and outcomes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prime Therapeutics LLC
07.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bank Teller
Emprisebank
01.2014 - 07.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Assistant Store Manager
Yankee Candle
01.2012 - 06.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
Law Office Receptionist
Anderson & Anderson
05.2007 - 08.2009
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
- Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
- Collaborated with colleagues on special projects or events requiring additional coordination efforts and assistance beyond daily tasks.
- Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.
- Filed documents with courts on behalf of attorney.
- Created and printed legal documents for attorneys to review.
Education
Associate of Applied Science - Funeral Director/Embalmer
Commonwealth Institute of Funeral Service
Houston, TX12-2024
High School Diploma -
Pickering High School
Leesville, LA05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Organization skills
- Service-oriented mindset
- Compassionate communication
- Problem-solving abilities
- Attention to detail
- Team collaboration
Certification
- Professional Membership in the Cremation Association of North America (CANA)-CANA.
- Associates Degree in Mortuary Science-Accredited Community Colleges or Universities.
Timeline
Customer Service Representative
Prime Therapeutics LLC
07.2022 - 10.2023
Bank Teller
Emprisebank
01.2014 - 07.2014
Assistant Store Manager
Yankee Candle
01.2012 - 06.2013
Law Office Receptionist
Anderson & Anderson
05.2007 - 08.2009
Associate of Applied Science - Funeral Director/Embalmer
Commonwealth Institute of Funeral Service
High School Diploma -
Pickering High School
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