Savanah Fremin
Thibodaux
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about confidentiality, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Works well within a team setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Dr. Maria Cruse's Office
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of oncoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
CASHIER
SOUTHLAND DRUGS #2
08.2021 - 06.2023
- Operate cash register, collect payments, and provide correct change
- Assist customers with account updates, finding specific products, and offering product advice when asked
- Maintain pharmacy counter and other related areas in a clean, neat, and organized manor
- Verify patients' identities at pickup to prevent sale of wrong medications
- Answer phone calls and provided information about prescription status, store hours, and pharmacy procedures
- Answer customer questions about prescribed and over the counter medications
- Deliver quality care to customers through close collaboration with the pharmacist
RECEPTIONIST
RAGIN CAJUN AIRBOAT TOURS
04.2022 - 04.2023
- Greet guests in a professional manner, assist with questions pertaining to their tour, and troubleshoot/problem-solve when issues arise
- Answer phone calls and schedule guest reservations through booking site
- Check in guest as they arrive for their scheduled tour
- Collect guest payment information and process credit card payments via company policy
- Sorted, organized, and filed important paperwork accurately
- Maintain office area and other related areas in a clean, neat, and organized manor
Education
BACHELOR OF SCIENCE IN PSYCHOLOGY -
NICHOLLS STATE UNIVERSITY
05.2024
HIGH SCHOOL DIPLOMA -
EDWARD DOUGLAS WHITE CATHOLIC HIGH SCHOOL
05.2020
Skills
- Customer Service
- Answering Phone Calls
- Credit and Cash Transactions
- Issue resolution
- ID Verification
- Filing Paperwork
- Organization skills
- Time Management
References
Available upon request
Certification
Psychological First Aid
Timeline
Receptionist
Dr. Maria Cruse's Office
06.2023 - Current
RECEPTIONIST
RAGIN CAJUN AIRBOAT TOURS
04.2022 - 04.2023
CASHIER
SOUTHLAND DRUGS #2
08.2021 - 06.2023
BACHELOR OF SCIENCE IN PSYCHOLOGY -
NICHOLLS STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
EDWARD DOUGLAS WHITE CATHOLIC HIGH SCHOOL
Psychological First Aid
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