Results-oriented employee development professional with 5+ years in financial services, specializing in program coordination and workforce training. Expertise in designing and implementing training initiatives that enhance employee performance and engagement. Skilled in collaborating with leaders to assess learning needs and develop tailored training solutions. Currently pursuing an MBA with a focus on leadership development and organizational effectiveness.
● Design, coordinate, facilitate, and evaluate employee development programs supporting workforce competency, operational readiness, professional growth, and organizational objectives.
● Developed structured training programs, facilitator materials, employee resources, reference guides, assessments, and communication plans to reinforce learning and enhance employee performance.
● Lead classroom, small-group, and individualized training sessions focused on employee knowledge, technical skills, service delivery, communication, compliance, and operational effectiveness.
● Analyzed employee feedback, training outcomes, and operational needs to recommend targeted improvements to learning programs and future development initiatives.
● Collaborate with management to develop training schedules, prioritize development needs, address performance gaps, and reinforce practical application after training.