Savannah OConnor
Community Care Partners
Baton Rouge
7
years of professional experience
Detail-oriented Billing Professional experienced in financial management and billing accuracy. Improved billing procedures and resolved discrepancies through effective collaboration and problem-solving. Focused on achieving results while adapting to changing needs and ensuring timely processing of invoices and payments.
Work History
Billing Specialist
2 Years 4 Months- Resolved billing discrepancies, ensuring accurate and timely invoicing.
- Addressed billing inquiries, delivering prompt responses that improved customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Investigated and corrected billing variances, maintaining system accuracy and compliance.
- Provided excellent customer service, developing and maintaining client relationships.
- Prepared and submitted monthly billing reports to management for financial overview.
- Handled day-to-day accounting processes to drive financial accuracy.
Accounts Receivable Supervisor
2 Years 3 Months- Resolved customer inquiries through phone, email, and chat while maintaining accurate service records.
- Processed orders, returns, and account updates with attention to detail and policy compliance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reviewed account records to identify errors, apply corrections, and maintain accurate customer balances.
- Processed payments, credits, and refunds while following established billing procedures and compliance standards.
- Monitored delinquent accounts and communicated payment options to support timely resolution.
Shift Leader
1 Year- Led sales floor operations, prioritizing customer needs and supporting wireless product recommendations
- Coached team members on Verizon plans, device features, and accessory attach strategies
- Monitored daily performance, reinforcing service standards and consistent sales execution
- Resolved customer concerns, delivering clear solutions for billing, activation, and device issues
Night Front Desk Associate
1 Year 1 Month- Managed guest check-ins and check-outs using property management systems with accurate room assignments.
- Coordinated guest requests with housekeeping and maintenance to support timely room readiness.
- Resolved billing discrepancies, folios, and payment issues while maintaining service standards.
- Trained new front desk staff on reservations, service procedures, and guest communication.
Education
High School Diploma
Skills
Client relations
Insurance verification
Patient account management
Denial management
Data entry proficiency
Billing regulations
Claim denial resolution
Client engagement
Billing accuracy oversight
Customer engagement
Volunteer in the Neonatal Intensive Care Unit at Lafayette General Medical Center
Assist the nursing staff with the babies born addicted to drugs, born with a birth defect/illness/disease and or unwanted newborns. Comforting, and nurturing these babies when the nurses aren't able too. 2019 - Present.
Timeline
Billing Specialist
Community Care Partners
06.2024 - CurrentRead More
Accounts Receivable Supervisor
Lafayette General Medical Center
02.2022 - 05.2024Read More
Shift Leader
Best Buy Verizon
03.2021 - 03.2022Read More
Night Front Desk Associate
Courtyard by Marriott
02.2020 - 03.2021Read More
Insight School of Washington
High School Diploma
Read More