Scott Leach
Shreveport
Summary
Detail-oriented supervisor with expertise in incident reporting and communication. Proficient in training personnel on security protocols and ensuring compliance with safety standards. Dedicated to creating a secure environment and facilitating prompt incident responses.
Overview
9
9
years of professional experience
Work History
Surveillance Supervisor
Louisiana Downs Casino
Shreveport
05.2025 - Current
- Monitored surveillance feeds to ensure compliance with gaming regulations, minimizing risk of violations.
- Reviewed footage for suspicious activities and reported findings to management, enhancing incident response.
- Addressed potential incidents promptly through coordination with security teams.
- Conducted training sessions on surveillance equipment operation and reporting protocols.
- Managed daily logs of surveillance activities and incidents observed.
- Advised upper management on safety and security improvements based on surveillance findings, contributing to policy enhancements.
Security Supervisor
Boomtown Casino
Bossier City
06.2023 - 05.2025
- Led security team to enforce safety standards at casino venue, ensuring a secure environment for guests.
- Conducted regular inspections to identify and mitigate potential security risks, enhancing overall safety.
- Coordinated incident responses to ensure timely resolution and reporting.
- Trained new staff on security protocols and emergency procedures.
- Collaborated with local law enforcement during special events and emergencies.
- Documented incidents, observations, and actions taken daily to maintain accurate records for accountability and review.
Security Supervisor
Bally's Casino
Shreveport
05.2022 - 06.2023
- Coordinated response to incidents, ensuring timely resolution and reporting.
- Inspected premises regularly to identify and mitigate potential security risks.
- Documented all incidents on site, including lost and stolen items and unauthorized persons, to maintain security oversight.
- Logged incidents, observations, and actions taken daily to ensure comprehensive records for analysis.
- Collaborated with local law enforcement during special events and emergencies.
Customer Service Representative
Circle K
San Antonio
03.2020 - 03.2023
- Resolved customer complaints promptly to deliver exceptional service.
- Maintained organized and clean store environment to enhance customer experience during shifts.
- Educated customers about promotions and loyalty programs to enhance engagement.
- Processed transactions accurately using point-of-sale systems to ensure efficient operations.
- Resolved customer complaints effectively to ensure satisfaction and foster loyalty.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Cultivated strong customer relationships to encourage repeat visits and build brand loyalty.
Building Manager and Trainer
Premier 365 Baseball and Softball
Lancaster
11.2017 - 02.2020
- Managed facility operations, ensuring safety for athletes and staff.
- Coordinated maintenance schedules for equipment and building systems, enhancing operational support.
- Supervised event logistics, ensuring safe setups and compliance with established protocols.
- Established coordinated maintenance schedules for equipment and building systems to optimize support.
- Oversaw daily operations, ensuring seamless execution of all facility activities.
Education
Bachelor of Science - Kinesiology
Louisiana State University, Shreveport
Shreveport, LA12-1996
Skills
- Surveillance operations
- Regulatory compliance
- Footage analysis
- Incident documentation
- Equipment training
- Security procedures
- Team coordination
- Effective communication
Timeline
Surveillance Supervisor
Louisiana Downs Casino
05.2025 - Current
Security Supervisor
Boomtown Casino
06.2023 - 05.2025
Security Supervisor
Bally's Casino
05.2022 - 06.2023
Customer Service Representative
Circle K
03.2020 - 03.2023
Building Manager and Trainer
Premier 365 Baseball and Softball
11.2017 - 02.2020
Bachelor of Science - Kinesiology
Louisiana State University, Shreveport