Scott O'Donohue
Benton
Summary
Dynamic operations leader with a proven track record at, excelling in strategic planning and cost analysis. Expert in optimizing workflows and enhancing team performance, fostering collaboration and driving significant productivity improvements. Adept at logistics and customer relations, ensuring operational excellence and superior service delivery.
Overview
24
24
years of professional experience
Work History
Vice President of Operations
Omnitech LLC
08.2021 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Developed and implemented strategic initiatives to improve productivity and reduce costs.
- Led cross-functional teams to drive project completion within established timelines.
- Analyzed performance metrics to identify areas for improvement and optimize workflows.
- Logistical and asset support for up to 25 technicians.
- Developed strategies for routing, booking and compoeting workorders.
- Provided daily support for technicians and staff.
- Provided excellent customer service.
Director of Operations
Goodman Networks
09.2013 - 07.2021
- Streamlined operational processes to enhance efficiency across multiple departments.
- Developed and implemented strategic initiatives to optimize resource allocation and reduce costs.
- Led cross-functional teams to drive performance improvements and achieve organizational objectives.
- Established key performance indicators to measure operational success and guide decision-making.
- Mentored supervisors in project management best practices, fostering professional development within the team.
- Managed vendor relationships, ensuring compliance with service level agreements and quality standards.
- Analyzed market trends to inform strategic planning and align operations with business goals.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Supported 4 General Managers and up to 200 technicians on a daily basis.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Advanced Management Candidate
Cintas Corporation
08.2008 - 07.2013
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members, in both the service departments and the production facility.
- PEAK Performance awards winner for 3 years concurrently. Providing excellent customer service skills and developing relationships with current business we serviced.
Branch Manager
Hertz Equipment Rental Corporation
05.2002 - 08.2008
- Led branch operations to enhance customer satisfaction and service efficiency.
- Developed and implemented strategic plans to increase revenue growth and market share.
- Managed staff recruitment, training, and performance evaluations to build high-performing teams.
- Analyzed financial reports to identify trends and optimize budget allocations for improved profitability.
- Cultivated relationships with key clients to drive repeat business and foster long-term partnerships.
- Oversaw inventory management systems to ensure accuracy and timely availability of equipment rentals.
- Implemented safety protocols and compliance measures to mitigate risks within the branch operations.
- Coordinated marketing initiatives to promote services, resulting in increased brand visibility in the market.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Education
Bachelor of Science - Business Management
Southeastern Louisiana University
Hammond, LA05-1995
Skills
- Strategic planning and execution
- Organizational development
- Cost analysis and savings
- Business development
- Succession planning
- Operations oversight
- Facilities management
- Workforce planning
- Leadership training
- Safety management
- Performance analysis
- Customer relations
- Teamwork and collaboration
- Logistics
- Recruitment
- Six Sigma Training
Timeline
Vice President of Operations
Omnitech LLC
08.2021 - Current
Director of Operations
Goodman Networks
09.2013 - 07.2021
Advanced Management Candidate
Cintas Corporation
08.2008 - 07.2013
Branch Manager
Hertz Equipment Rental Corporation
05.2002 - 08.2008
Bachelor of Science - Business Management
Southeastern Louisiana University