Scott Wetzel
Slidell
Summary
Knowledgeable and dedicated customer service professional with 24 years of extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
39
39
years of professional experience
Work History
Automotive Service Advisor
Group 1 Auto / Ray Brandt Auto / Benson Auto
2001.11 - Current
- Offers friendly and efficient service to customers, handles challenging situations with ease.
- Maintains high customer satisfaction standards to meet or exceed targets.
- Explains maintenance and repair needs to customers and offers advice on preventative maintenance.
- Investigats customer complaints to identify cause of malfunctions.
- Coordinats with parts department to determine availability of necessary components.
- Inspects damaged vehicles to estimate repair labor cost and required parts expense.
- Explains estimates and determins repair timelines to manage customer expectations.
- Commercial fleet management for various fleets throughout Southeast Louisiana.
- Inner office managerial operations.
- Supervision of automotive technicians, porters, and office personnel.
Steel Production Worker
Marion Steel
1990.08 - 2001.10
- Organized work to meet demanding production goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Operated overhead crane and forklifts.
- Shutdown and turnaround coordinator.
- Material handling and warehousing.
Munitions Systems Specialist
United States Air Force
1985.11 - 1993.08
- Accurately completed all paperwork and documentation related to receiving and transfer of weapon systems.
- Trained personnel on safe weapon systems handling to prevent injuries and accidents.
- Maintained and scheduled maintenance for weapons transport systems.
- Supervised military and civilian personnel and offered extensive mentoring and training assistance.
- Assisted with aircraft and equipment transport and movement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
No Degree - Munitions Systems Technology
Community College of The Air Force
Montgomery, AL11.1985
High School Diploma -
Cardington-Lincoln High School
Cardington, OH05.1985
Skills
- Customer Service Management
- Service Quality Management
- Resource Allocation
- Proficient in Microsoft Office
- Conflict Resolution
- Staff Supervision
- Customer Service
- Goal Setting
- Inventory Management
- Estimating and Quoting
- Budget Control
- Service Documentation
- Work Planning and Prioritization
- Mechanical Diagnostics
- Revenue Generation
- Operational Efficiency
- Task Delegation
- Preventive Maintenance
- Service Scheduling
- Quality Control
- Client Retention Strategies
- Maintenance Planning
- Quality Assurance
- Time Management
- KPI Monitoring
Timeline
Automotive Service Advisor
Group 1 Auto / Ray Brandt Auto / Benson Auto
2001.11 - Current
Steel Production Worker
Marion Steel
1990.08 - 2001.10
Munitions Systems Specialist
United States Air Force
1985.11 - 1993.08
No Degree - Munitions Systems Technology
Community College of The Air Force
High School Diploma -
Cardington-Lincoln High School
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