Serena Parfait
Schriever
Summary
Motivated and dedicated administrative professional with over 16 years of experience providing high-level administrative and secretarial support in dynamic, fast-paced environments. Proficient in a wide range of computer applications, with well-developed communication and customer service skills. Known for efficiently managing multiple tasks and meeting tight deadlines with accuracy and professionalism. A proactive problem-solver with a strong work ethic and a proven ability to support departmental operations and contribute to team success. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CSR
Health Plan One
Remote
01.2026 - Current
- Customer Service Representative
Health Plan OneDecember 2025 to PresentHealth and Resource Assessment (HRA):Conduct comprehensive Health and Resource Assessments (HRA) to identify and maximize resources and benefits available to clients.
Identify additional programs and benefits clients may qualify for, improving access to care and overall client outcomes.
Document and share impactful client success stories on SharePoint under the Make A Difference initiative.
Collaborate with insurance carriers to recognize and celebrate client success stories and positive outcomes.
Brokerage Support & Client RelationsHandle incoming brokerage calls redirected from the sales team, providing high-quality support to clients and prospective members.
Address both common and complex client scenarios with professionalism, empathy, and accuracy.
Strengthen client relationships by ensuring clients feel supported and confident in their coverage and agent partnership.
Contribute to long-term client retention, loyalty, and profitability through exceptional service and follow-through.
Enrollment Verification (EV)Conduct Enrollment Verification (EV) calls to ensure customers fully understand their selected plan and effective start date.
Verify and update customer contact information, including capturing and confirming email addresses.
Confirm the Agent of Record (AOR) has reviewed the customer’s doctors, medications, and plan suitability.
Ensure customers understand out-of-pocket costs, including copays, deductibles, and prescription coverage.
Educate customers on next steps and serve as the primary point of contact for post-enrollment questions, reinforcing trust and satisfaction.
Administrative Assistant
Merakey
Thibodaux, LA
06.2024 - 12.2025
- Process all F/ACT vouchers and manage voucher corrections accurately and in a timely manner.
- Maintain and update IF/ACT databases; demonstrate proficiency in Microsoft Access and Microsoft Excel.
- Provide F/ACT Team Leaders and the State Director with reports on hours utilized and underutilized, based on staff encounter forms.
- Score and enter data for all completed F/ACT consumers as required.
- Prepare and submit productivity reports for F/ACT departments to the Directors, financial analyst, and billing department in accordance with departmental procedures.
- Update and maintain client charts for F/ACT as needed.
- Enter and manage F/ACT staff working hours in Kronos Timekeeper system.
- Perform CQI chart audits for F/ACT to ensure compliance and accuracy.
- Coordinate voucher processing, ensuring completeness and timeliness. Proofread and verify encounter forms for the F/ACT program to ensure accurate information.
- Provide administrative support as needed, including typing reports and correspondence for consumers, clinicians, or external agencies. Maintain organized and accurate files and documentation of all communications.
Customer Service Representative
Self Employed Contractor
Remote
06.2023 - 06.2024
- Work one-on-one with clients to coordinate and book cruise vacations tailored to their preferences and budget. Responsibilities include:
- Providing detailed information about various cruise lines, destinations, itineraries, and onboard experiences.
- Consulting with customers to understand their travel goals and budget, offering personalized recommendations to meet their needs.
- Scheduling and managing all travel arrangements, including cruise reservations, lodging, and transportation.
- Handling payment transactions, confirming bookings, and ensuring all necessary documentation is completed.
- Offering ongoing support before, during, and after travel to ensure a seamless and enjoyable client experience.
- Cruise Travel Consultant / Advisor
Office Assistant
Terrebonne Council on Aging
Houma, LA
09.2019 - 06.2023
- Sort and distribute incoming mail and prepare outgoing correspondence, including envelopes and packages.
- Answer incoming calls, take messages, and redirect calls to appropriate staff or departments.
- Operate standard office equipment such as photocopiers, printers, and computers for tasks including word processing, spreadsheets, and document preparation.
- Perform basic bookkeeping duties, including issuing invoices and checks, and maintaining accurate financial records.
- Input client assessments and care plans into the system, ensuring accuracy and that client needs are properly documented and addressed.
- Administrative Support Specialist / Office Assistant
Manager
H & R Block
11.2007 - 08.2019
- Manage day-to-day office operations, staffing, and logistics to ensure smooth and efficient workflows.
- Collaborate with the District Manager to develop and implement strategies for office and client growth, including local partnerships and community engagement initiatives.
- Assist in recruiting, interviewing, and selecting candidates for tax office associate positions.
- Foster a positive and high-performing team environment through ongoing training, coaching, and accountability to Standard Operating Procedures (SOPs).
- Conduct timely performance evaluations and collaborate with the Associate Relations Center to address personnel issues and performance management.
- Lead daily team meetings to share updates, set goals, and communicate essential information.
- Create and manage associate work schedules, ensuring proper labor coverage and accurate timekeeping to align with budget and operational needs.
- Office Manager / Operations Lead
Assistant
BAYOULAND YMCA
Houma, LA
05.2005 - 10.2007
- Assist in the planning, organization, and supervision of fitness programs and events from start to finish.
- Coordinate and schedule aerobic classes, set appointments for personal training clients, and support the daily operation of fitness services.
- Help maintain and monitor weight room and cardio equipment to ensure cleanliness, safety, and functionality.
- Support training and certification programs including Strength & Conditioning, Group Exercise, and Instructor Certifications.
- Coordinate AOA Club activities by scheduling luncheons, trips, and other group events.
- Attend all fitness department meetings to stay aligned with staff goals and program updates.
- Prepare and submit payroll sheets for departmental staff accurately and on time.
- Fitness Program Coordinator / Wellness Assistant
Education
Associate's degree - Medical Billing & Coding
BRYMAN COLLEGE
New Orleans, LA12-2002
Skills
- Ethernet
- Microsoft Excel
- Medical office experience
- Google Analytics
- Personal Assistant Experience
- Accounting
- Presentation skills
- ICD-9
- Ability to follow instructions
- Phone etiquette
- Employment & labor law
- Customer service
- Databases
- QuickBooks
- Retail sales
- Sales
- Attention to detail
- Clear verbal communication
- Communication skills
- Word Processing
- Call center experience
- Phone answering
- HIPAA
- Data collection
- Filing
- Customer support
- Analysis skills
- Clerical experience
- Product management
- Accurate data entry
- Microsoft Word
- Supervising experience
- Computer operation
- Organization and planning
- Outbound calling
- B2B
- Telemarketing
- Microsoft Office
- Organizational skills
- CRM software (2 years)
- Outside sales
- Medical Coding
- Client interaction via phone calls
- Negotiation
- Accounts Receivable
- Writing skills
- Tax Experience
- Administrative Experience
- Advertising sales
- Print advertising
- Interviewing
- Office Management
- Account management
- Guest services
- Dispatching
- Time management
- Computer skills
- Calendar management
- Caregiving
- Microsoft Outlook
- Medical terminology
- Marketing
- Windows
- Medical Billing
- B2B sales
- Google Suite
- Live chat
- Remote (as sales environment)
Certification
- First Aid Certification June 2024 to June 2026
- Driver's License
Timeline
CSR
Health Plan One
01.2026 - Current
Administrative Assistant
Merakey
06.2024 - 12.2025
Customer Service Representative
Self Employed Contractor
06.2023 - 06.2024
Office Assistant
Terrebonne Council on Aging
09.2019 - 06.2023
Manager
H & R Block
11.2007 - 08.2019
Assistant
BAYOULAND YMCA
05.2005 - 10.2007
Associate's degree - Medical Billing & Coding
BRYMAN COLLEGE