Serenity Lapeyrouse
MERAUX
Summary
customer focused with background in customer service and front counter associate., skilled in managing transactions, providing exceptional customer service and handling inventory with accuracy, as well as handling customers' issues efficiently resulting in increased customer satisfaction and repeat business
Overview
1
1
year of professional experience
Work History
Front Counter Crew Member
McDonald's
Meraux
08.2025 - 06.2026
- Greeted customers warmly and took orders efficiently to enhance overall dining experience.
- Greeted customers in a friendly and courteous manner, providing excellent customer service.
- Operated cash register and handled transactions accurately.
- Maintained cleanliness of front counter and dining area throughout shifts.
- Cleaned work areas regularly throughout shift including counters, equipment, floors.
- Prepared food items according to company standards and safety guidelines.
- Ensured that all food items were prepared according to company specifications.
- Followed company procedures for food safety and hygiene compliance.
- Refilled napkins, utensils, and condiments to maintain customer satisfaction and support seamless service.
- Organized the front counter area to ensure an efficient workflow.
- Responded to customer inquiries and resolved issues promptly.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive customer experience.
- Informed regular customers of new products or services and price changes.
- Assisted customers with loading purchased items into their vehicles.
Education
Junior High Education
Chalmette Highschool
Chalmette, LA06-2026
Skills
- Point of sale
- Food preparation
- Food safety
- Customer service
- Teamwork and collaboration
- Multitasking capacity
- Organizational skills
- Reliability
- Professionalism
- Effective communication
- Excellent communication
- Patience and empathy
- Stress tolerance
- Efficient work ethic
- Professional demeanor
Timeline
Front Counter Crew Member
McDonald's
08.2025 - 06.2026
Junior High Education
Chalmette Highschool