Serina Rushing

In my role at the front desk, I was responsible for a variety of tasks that ensured smooth operations within the office. I answered phones and scheduled appointments while also handling medical transcription and filing charts. Maintaining an organized workspace and managing inventory were key aspects of my job, along with insurance filing and coordinating patient referrals. I welcomed patients as they arrived and checked them in for their appointments with the physician. Additionally, I kept our policies and procedures current, assisted the office manager with daily tasks, and played a supportive role in patient care..

In my role, I managed the triage of patients and took responsibility for administering medications. I also operated the phlebotomy lab and responded promptly to patient needs. Additionally, I maintained home health records and assisted the physician with various medical procedures.

During my time in the emergency department, I played a crucial role in assisting doctors with various medical procedures and managing trauma situations. In addition to these responsibilities, I handled phone calls, organized filing systems, and ensured that our inventory was accurate and well-maintained. I took the initiative to stock rooms with the necessary supplies and entered orders into the computer system. My hands-on skills included performing phlebotomy and conducting ECGs, as well as taking vital signs. Throughout my work, I closely monitored patient care as needed to ensure their well-being.

Responded to incoming phone calls in a timely and professional manner, ensuring clear communication with patients and staff. Diligently maintained and updated patient charts to reflect accurate medical histories and treatment plans. Efficiently processed and entered medical orders into the computer system, ensuring that all requests were fulfilled promptly. Upheld strict confidentiality protocols to protect patient information and maintain trust. Actively monitored security cameras to enhance the safety of the facility, and assessed visitor credentials before granting entry, ensuring a secure environment for all patients and staff.

I efficiently handled phone inquiries, coordinated appointments, provided customer support, managed inventory, and processed payments with a strong focus on teamwork and service.