Skills Virtual Assistance Data Analysis Customer Service Web Design AI & Machine Learning Fundamentals Time Management Strong Communication Skills Project Management Problem-solving Proficiency in Office Tools (Google Workspace, Microsoft Office) Work Experience Virtual Assistant Telecommunication Company
SEUN IKEM
Virtaul Assistant
Lagos
Summary
Provided administrative support to the CEO and customer service team, managing schedules and handling email correspondence.
Assisted customers with inquiries, troubleshooting, and account management, ensuring prompt issue resolution.
Managed virtual communication channels and helped optimize business operations. significantly contributing to operational efficiency. Demonstrated ability to apply industry knowledge effectively at Farc Oil and Gas Ltd, showcasing strong issue research skills and a commitment to excellence.
Overview
4
4
years of professional experience
3
3
Certificates
Work History
Manager
Hotel Management
02.2021 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Intern
Farc Oil and Gas Ltd
05.2020 - 08.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Telecommunications Sales Representative
Data Science Society
10.2017 - 02.2018
- Optimized sales process by regularly reviewing performance metrics and implementing improvements where necessary.
- Conducted persuasive presentations to demonstrate the value and benefits of our telecommunications solutions to potential clients.
- Participated in industry events, trade shows, and conferences to represent the company''s brand and forge new business connections.
- Provided valuable feedback to the product development team based on customer insights, helping improve future offerings.
Education
Bachelor of Science - Maritime Studies
DELTA STATE SCHOOL OF MARINE TECHNOLOGY
DELTA STATE 05.2001 -
Skills
Calendar Management
Affiliations
- American Medical Informatics Association
- Rotary International
Additional Information
Detail-oriented Virtual Assistant with over a year of experience in customer service and administrative support in the telecommunication sector. Skilled in handling client inquiries, scheduling, and managing virtual office operations. Proficient in data analysis and web design with a solid foundation in Computer Science. Currently expanding knowledge in Artificial Intelligence and Data Science through the AI Career Essentials program.
Certification
VIRTUAL ASSISTANT
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VIRTUAL ASSISTANT
09-2024
DATA SCIENCE
09-2024
NAVIGATION
11-2023
Manager
Hotel Management
02.2021 - 11.2021
Intern
Farc Oil and Gas Ltd
05.2020 - 08.2021
Telecommunications Sales Representative
Data Science Society
10.2017 - 02.2018
Bachelor of Science - Maritime Studies
DELTA STATE SCHOOL OF MARINE TECHNOLOGY
05.2001 -
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