ShaCora Gay
Shreveport
Summary
Proven customer service expert with a track record of enhancing customer satisfaction through compassionate understanding and efficient transaction processing. Skilled in conflict resolution and loss prevention, consistently maintaining professionalism and courtesy. Demonstrated reliability in handling high-volume transactions, significantly improving self-checkout adoption rates. I Offer strong communication and organizational skills, eager to learn and develop in any environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop my customer service skills.
Overview
1
1
year of professional experience
Work History
Cashier/SCO Host
Kroger
10.2024 - 02.2025
- Engaged with customers and offered assistance upon entry into store.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Family Dollar
03.2024 - 10.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items. And resolve transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
North Caddo Magnet High School
Vivian, LA05-2023
Skills
- Customer service
- Compassionate Understanding
- Transaction Processing Skills
- Money handling
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Loss prevention
- Liquor regulations and compliance
- Consistent Reliability
Timeline
Cashier/SCO Host
Kroger
10.2024 - 02.2025
Customer Service Representative
Family Dollar
03.2024 - 10.2024
High School Diploma -
North Caddo Magnet High School
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