Shacora Wilson
New Orleans
Summary
Motivated and detail-focused professional with a reputation for reliability, strong work ethic, and consistent performance. Brings a proactive approach to problem-solving and continuous improvement while maintaining a high level of accountability and organization. Committed to personal and professional growth, with a passion for learning, adapting, and excelling in any field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Jefferson Parish Sheriff's Office
New Orleans, LA
01.2025 - Current
- Answered high-volume emergency and non-emergency calls, quickly assessing situations to determine appropriate response needs.
- Dispatched police, fire, and medical units using multi-line phone systems, CAD software, and radio communication.
- Provided callers with calm, step-by-step guidance during medical emergencies amd safety threats.
- Participated in ongoing training to maintain certifications and up-to-date emergency response knowledge.
- Dispatched emergency medical services to various locations in a timely and efficient manner.
- Effectively communicated with EMS personnel, providing accurate information and instructions.
- Utilized computer-aided dispatch (CAD) system to track and monitor EMS units.
- Coordinated with other emergency response agencies to ensure seamless communication and collaboration during incidents.
- Provided pre-arrival medical instructions to callers when necessary, assisting in stabilizing patients before EMS arrival.
- Responded calmly and professionally during high-stress situations, maintaining composure while handling multiple tasks simultaneously.
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Security Officer
Allied Universal
07.2022 - Current
- Greeting customers, visitors and employees in a polite and friendly manner.
- Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats.
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary.
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs.
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance.
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas.
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition.
- Participated in ongoing training programs to stay updated on security protocols and techniques.
Security Officer
Securitas
01.2019 - 05.2021
- Patrol of buildings and perimeters.
- Escort of material and personnel.
- Inspection of security and fire exposures.
- Special assignments.
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors.
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats.
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary.
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises.
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs.
Room Attendant/Supervisor
Ramelli Group
05.2018 - 08.2020
- Develop and implement cleaning procedures and protocols to ensure a clean and safe environment.
- Manage inventory of cleaning supplies and equipment.
- Conduct regular inspections to ensure compliance with cleanliness standards.
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests.
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness.
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results.
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests.
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment.
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards.
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies.
Education
General educational development - undefined
Blue Cliff College
Metairie, LA11.2024
Skills
- Hospitality
- Call monitoring
- Emergency dispatch experience
- Law enforcement
- Difficult call handling
- First responder security operations experience
- Radio communication systems
- Dispatching for law enforcement incidents
- Confidential information handling
- Phone communication
- Communication
- Phone etiquette
- Emergency real-time monitoring tools
- Phone call management
- HIPAA
Certification
- CPR Certification
- Driver's License
Timeline
911 Dispatcher
Jefferson Parish Sheriff's Office
01.2025 - Current
Security Officer
Allied Universal
07.2022 - Current
Security Officer
Securitas
01.2019 - 05.2021
Room Attendant/Supervisor
Ramelli Group
05.2018 - 08.2020
General educational development - undefined
Blue Cliff College