Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shadae Hoskins

New Orleans

Summary

Dynamic Certified Medical Assistant with extensive experience at MUSC, excelling in patient care and administrative support. Proficient in electronic health records and conflict resolution, I foster positive relationships with clients while ensuring HIPAA compliance. Recognized for enhancing patient satisfaction through compassionate care and efficient scheduling practices.

Qualified with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

MUSC
06.2025 - 07.2025
  • Greeted visitors and directed them to appropriate departments, ensuring friendly first impressions.
  • Managed multi-line phone system, efficiently routing calls to staff members.
  • Maintained front desk area, organizing materials for easy access and a tidy environment.
  • Assisted with scheduling appointments and managing calendars for office personnel.
  • Supported administrative tasks by filing documents and maintaining organized records.
  • Handled customer inquiries with professionalism, promoting positive relationships with clients and visitors.

Host

Royal House Oyster Bar
05.2021 - 11.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Receptionist

Inclusive Care
05.2021 - 11.2023
  • Enter basic information about your previous jobs so employers can see where you've worked.
  • Don't abbreviate job titles. Using your full title looks more professional and is easier for managers to understand.
  • Include start and end dates for each position. Leaving off dates will make employers think you're hiding something.
  • Can't remember your exact start date or job title? Don't worry - enter your best guess and come back to edit it later, once you've confirmed the information.

Certified Nursing Assistant

Memorial Hermann Hospital The Woodlands
07.2018 - 04.2021
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs, documenting changes and reporting to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and medical equipment.
  • Supported nursing team in executing care plans and therapeutic procedures efficiently.

Host

Flavors Brunch Restaurant
03.2017 - 05.2018
  • Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
  • Managed reservations and waitlists using restaurant management software to optimize seating arrangements.
  • Communicated with kitchen staff to relay guest needs and special requests for timely service delivery.
  • Assisted in training new hosts on customer service standards and operational procedures.
  • Monitored dining area for guest satisfaction, addressing concerns promptly to enhance experience.
  • Coordinated with servers to efficiently manage table turnover during peak hours.
  • Implemented cleanliness standards in the host station, contributing to overall restaurant hygiene efforts.
  • Developed knowledge of menu items to provide informed recommendations to guests when needed.

Patient Care Technician

Rush University, Medical Center
06.2016 - 05.2018
  • Assisted nursing staff in daily patient care tasks and routine assessments.
  • Monitored vital signs, documenting changes in patient conditions accurately.
  • Supported mobility and comfort of patients through effective communication and assistance.
  • Maintained cleanliness and organization of patient areas following safety protocols.
  • Implemented infection control measures to promote a safe healthcare environment for patients and staff.
  • Developed strong relationships with patients, fostering trust and improving overall satisfaction levels.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.

Receptionist

St Tammany Hospital
08.2014 - 05.2016
  • Provided detailed information about previous employment to enhance visibility for employers.
  • Utilized full job titles to promote professionalism and clarity in applications.
  • Included start and end dates for each position to ensure transparency and credibility.
  • Encouraged entry of best estimates for job titles and dates, facilitating later updates.

Receptionist

East Jefferson General Hospital Health
03.2011 - 07.2014
  • Greeted visitors and directed them to appropriate departments, ensuring friendly first impressions.
  • Managed multi-line phone system, efficiently routing calls to staff members.
  • Maintained front desk area, organizing materials for easy access and a tidy environment.
  • Assisted with scheduling appointments and managing calendars for office personnel.
  • Supported administrative tasks by filing documents and maintaining organized records.
  • Handled customer inquiries with professionalism, promoting positive relationships with clients and visitors.

Education

Certified Nursing Assistant -

Kenner Health Care Careers
Kenner, LA

Certified Medical Assistant -

River Parish, Community College
Reserve, LA
05.2025

Fine Arts

East St John High
Reserve, LA
05.2010

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Patient care
  • Epic
  • Clinical documentation
  • Electronic health records
  • Patient documentation
  • Payment collection
  • Conflict resolution
  • Medical billing
  • Customer service
  • Verbal communication
  • Problem resolution

Certification

certified nursing assistant

Certified medical assistant

Timeline

Certified Medical Assistant

MUSC
06.2025 - 07.2025

Host

Royal House Oyster Bar
05.2021 - 11.2023

Receptionist

Inclusive Care
05.2021 - 11.2023

Certified Nursing Assistant

Memorial Hermann Hospital The Woodlands
07.2018 - 04.2021

Host

Flavors Brunch Restaurant
03.2017 - 05.2018

Patient Care Technician

Rush University, Medical Center
06.2016 - 05.2018

Receptionist

St Tammany Hospital
08.2014 - 05.2016

Receptionist

East Jefferson General Hospital Health
03.2011 - 07.2014

Certified Nursing Assistant -

Kenner Health Care Careers

Certified Medical Assistant -

River Parish, Community College

Fine Arts

East St John High

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Shadae Hoskins