Shaheena Pea
Shreveport
Summary
To gain an entry level position & utilize my skills, training and knowledge, for the betterment of the company, myself and all stakeholders, while providing optimal customer service. Authorized to work in the US for any employer
Diligent with strong background in handling customer inquiries efficiently and maintaining high customer satisfaction. Proven track record of resolving issues promptly and professionally, contributing to team success. Demonstrated expertise in communication and problem-solving.
Overview
16
16
years of professional experience
Work History
Call Center Agent
Accenture-Massachusetts
11.2024 - 07.2025
- I am responsible for answering incoming & making out going calls, to assist members with Dental/health plan enrollment (Remote)
CSE Child Support Enforcement
Youngwilliams-Bossier City, LA
01.2023 - 09.2024
- Responsible for answering incoming calls, to assist clients with child support issues, scheduling court dates, restoration of passports, drivers hunting & fishing licenses, explaining payments & arrears.
Lead Two Year Old Teacher
See Saw Learning Academy-Shreveport, LA
08.2022 - 12.2022
- I am responsible for preparing & teaching state approved curriculum to 2 year olds, potty training, ensuring the safety & health, monitoring the childrens daily activities, submitting progress reports to parents
Team Leader/CSR
Teleperformance-Shreveport, LA
05.2018 - 05.2021
- I was responsible for overseeing a group of persons to assist them in answering incoming calls, to assist members with scheduling doctor visits, ordering dme, getting prescriptions filled, locating in network providers & in network fitness centers.
Private Sitter
Vaughn Patient Homecare-Shreveport, LA
01.2016 - 12.2018
- Assisted with daily patient care, as well as, transporting patients to appointments, outings etc.
Medical Assistant Externship
Regional Urology-Shreveport, LA
10.2017 - 03.2018
- Responsible for placing patient information in EHR, retrieving patient vital signs, assigning Packets for procedures, assessing patients, urinalysis tests/collections, as well as collections/analysis
Laundromat Attendant
Soap Suds Coin Laundry-Shreveport, LA
03.2016 - 03.2017
- Responsible for daily cash/credit card sales, washing, drying, folding & ironing customers aning duties (sweeping, mopping & emptying trash) throughout facility
Cashier
Big Lots-Bossier City, LA
07.2016 - 02.2017
- Responsible for greeting customers, daily cash/credit card sales, balancing cash drawer, tocking, placing signs up. store stocking, placing signs up.
Certified Nursing Assistant
Ochsner LSU Health Shreveport-Shreveport, LA
11.2012 - 12.2014
- Feeding, bathing, dressing, transporting patients via ital & charting patient information
Ward Clerk/CNA
The Bradford Nursing Home-Shreveport, LA
01.2010 - 12.2012
- Responsible for making overhead announcements, signing to patient appointments, obtaining patient Awards Received
Education
Associate - Medical Assistant
McCann School of Business and Technology-Shreveport
Shreveport, LA05.2018
CNA
Louisiana State University
Shreveport, LA12.2006
High School Diploma - undefined
Huntington High School
Shreveport, LA05.1989
Skills
- Excel proficiency
- Customer service coordinator
- Patient appointment coordination
- Direct patient support
- Service excellence
- Curriculum delivery
- Clerical proficiency in Microsoft Word
- Proficient in English
- Proficient in computer applications
- Effective communication
- Medical Office Experience
- Accurate data entry
- Professional phone communication
- Experienced in creating presentations with Microsoft PowerPoint
- Experienced with Microsoft Office applications
- Customer service operations
- Customer interaction management
- Team collaboration enhancement
- Payment processing
- Appointment setting
- Comprehensive documentation skills
- Addressing questions effectively
- Collaborative teamwork skills
- Conflict resolution skills
- Customer onboarding
- Skilled in customer call handling
- Effective inbound reception
- Professional vocal presence on calls
- Adherence to established scripts
- Proficient in call handling
- Customer service expertise
- Facilitating telephone inquiries
- Strong written communication skills
Timeline
Call Center Agent
Accenture-Massachusetts
11.2024 - 07.2025
CSE Child Support Enforcement
Youngwilliams-Bossier City, LA
01.2023 - 09.2024
Lead Two Year Old Teacher
See Saw Learning Academy-Shreveport, LA
08.2022 - 12.2022
Team Leader/CSR
Teleperformance-Shreveport, LA
05.2018 - 05.2021
Medical Assistant Externship
Regional Urology-Shreveport, LA
10.2017 - 03.2018
Cashier
Big Lots-Bossier City, LA
07.2016 - 02.2017
Laundromat Attendant
Soap Suds Coin Laundry-Shreveport, LA
03.2016 - 03.2017
Private Sitter
Vaughn Patient Homecare-Shreveport, LA
01.2016 - 12.2018
Certified Nursing Assistant
Ochsner LSU Health Shreveport-Shreveport, LA
11.2012 - 12.2014
Ward Clerk/CNA
The Bradford Nursing Home-Shreveport, LA
01.2010 - 12.2012
CNA
Louisiana State University
High School Diploma - undefined
Huntington High School
Associate - Medical Assistant
McCann School of Business and Technology-Shreveport
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