Shaina Williamson
Leesville,LA
Summary
Dynamic professional and veteran with a proven track record at the United States Postal Service, excelling in customer service and team coordination. Recognized for enhancing customer satisfaction through timely order fulfillment and maintaining high-quality standards. Skilled in multitasking and adapting to changing environments, ensuring operational efficiency and fostering positive workplace relationships.
Overview
21
21
years of professional experience
Work History
Rural Carrier Associate
United Staes Postal Service
06.2023 - Current
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Maintained accurate records with detailed filing system.
- Promoted a positive work environment and trained new employees.
Screen Printer/Graphic Artist
Cryer's Sport
07.2018 - 02.2022
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Served as a point of contact and subject matter expert, fostering relations between military and civilians
- Assisted clients throughout the design process ensuring a smooth transition from artwork to the final printed product.
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally, ensuring repeat business.
- Managed approximately 30 incoming calls and emails per day from customers
Generator Mechanic
United States Army
03.2004 - 11.2014
- Diagnosed and repaired mechanical issues on diesel, and propane gensets.
- Carried out inspections on over 30 small and large capacity generators weekly.
- Installed and maintained generator sets and equipment.
- Liaison in the TOC (Tactical Operations Center), coordinating flights and movement for equipment civilian and military personnel
- Track troup movements through RAID camera and software.
- Exemplified professionalism, maintaining organized records of completed work orders, invoices, and time logs for accurate billing purposes.
Education
Associate of Applied Science - Social Work
Central Texas College
Killeen, TX12-2020
Skills
- Customer service
- Multitasking
- Flexible
- Team coordination of travel and flights
- Knowledge of the Red Cross
- Army Veteran
Timeline
Rural Carrier Associate
United Staes Postal Service
06.2023 - Current
Screen Printer/Graphic Artist
Cryer's Sport
07.2018 - 02.2022
Generator Mechanic
United States Army
03.2004 - 11.2014
Associate of Applied Science - Social Work
Central Texas College
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