Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakala Daniel

Baton Rouge

Summary

Detail-oriented and dependable administrative professional with experience in customer service, scheduling, and front desk operations. Skilled in managing appointments, assisting patients and guests, handling high-volume environments, and maintaining organized records. Strong communication skills with a focus on providing excellent service and support.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Bally’s
Baton Rouge, LA
10.2023 - 04.2026
  • Greeted guests and provided professional, friendly service
  • Managed check-ins and handled guest inquiries efficiently
  • Answered multi-line phones and directed calls appropriately
  • Maintained accurate guest records and reservations
  • Resolved guest concerns in a timely and professional manner

Scheduling Coordinator

The Neuromedical Center Rehabilitation Hospital
Baton Rouge, LA
06.2021 - 12.2023
  • Coordinated patient appointments and managed provider schedules
  • Communicated with patients regarding appointments and updates
  • Verified patient information and maintained accurate records
  • Supported medical staff to ensure smooth daily operations

Patient Registration Representative

RKM Primary Care
Livingston, LA
01.2020 - 08.2022
  • Registered patients and collected necessary documentation
  • Verified insurance and updated patient records
  • Assisted with check-in/check-out processes
  • Provided excellent customer service in a fast-paced clinic setting

Education

Associate of Science -

University of Phoenix
Tempe, AZ
04.2026

High School Diploma -

Scotlandville Magnet High School
Baton Rouge, LA
05.2020

Skills

  • Front Desk Operations
  • Patient Registration & Intake
  • Scheduling & Calendar Management
  • Customer Service & Guest Relations
  • Insurance Verification (basic familiarity)
  • Data Entry & Record Keeping
  • Multitasking in Fast-Paced Environments
  • Phone & Email Communication
  • Team Collaboration
  • Problem Solving

Timeline

Front Desk Agent

Bally’s
10.2023 - 04.2026

Scheduling Coordinator

The Neuromedical Center Rehabilitation Hospital
06.2021 - 12.2023

Patient Registration Representative

RKM Primary Care
01.2020 - 08.2022

Associate of Science -

University of Phoenix

High School Diploma -

Scotlandville Magnet High School
Shakala Daniel