Shakala Daniel
Bally’s
Baton Rouge
6
years of professional experience
Detail-oriented and dependable administrative professional with experience in customer service, scheduling, and front desk operations. Skilled in managing appointments, assisting patients and guests, handling high-volume environments, and maintaining organized records. Strong communication skills with a focus on providing excellent service and support.
Work History
Front Desk Agent
2 Years 6 Months- Greeted guests and provided professional, friendly service
- Managed check-ins and handled guest inquiries efficiently
- Answered multi-line phones and directed calls appropriately
- Maintained accurate guest records and reservations
- Resolved guest concerns in a timely and professional manner
Scheduling Coordinator
2 Years 6 Months- Coordinated patient appointments and managed provider schedules
- Communicated with patients regarding appointments and updates
- Verified patient information and maintained accurate records
- Supported medical staff to ensure smooth daily operations
Patient Registration Representative
2 Years 7 Months- Registered patients and collected necessary documentation
- Verified insurance and updated patient records
- Assisted with check-in/check-out processes
- Provided excellent customer service in a fast-paced clinic setting
Education
Associate of Science
High School Diploma
Skills
Front Desk Operations
Patient Registration & Intake
Scheduling & Calendar Management
Customer Service & Guest Relations
Insurance Verification (basic familiarity)
Data Entry & Record Keeping
Multitasking in Fast-Paced Environments
Phone & Email Communication
Team Collaboration
Problem Solving
Timeline
Front Desk Agent
Bally’s
10.2023 - 04.2026Read More
Scheduling Coordinator
The Neuromedical Center Rehabilitation Hospital
06.2021 - 12.2023Read More
Patient Registration Representative
RKM Primary Care
01.2020 - 08.2022Read More
University of Phoenix
Associate of Science
Read More
Scotlandville Magnet High School
High School Diploma
Read More