ShaKaren Watson
Shreveport
Summary
Strong organizational skills and a commitment to teamwork have consistently improved client satisfaction and streamlined patient registration processes. Adept at enhancing patient experiences through empathetic communication and effective problem-solving, while fostering teamwork and collaboration. Committed to ensuring seamless patient registration and insurance verification processes. Skilled in insurance verification and fostering teamwork, I enhance patient experiences through empathetic communication and effective problem-solving, ensuring satisfaction and loyalty in every interaction.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Ochsner Medical Center
01.2024 - 03.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Staffing Coordinator
Brentwood Hospital
04.2021 - 10.2024
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
Dental Receptionist
David Raines Community Health Centers
11.2017 - 04.2021
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Customer Service Representative
Republic Finance
07.2014 - 07.2017
Education
Northwestern State University of Louisiana
Natchitoches, LABossier Parish Community College
Bossier City, LASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Team leadership
- Patient check-in
- Medical terminology
- Strong empathy
- Problem-solving
- Team collaboration
Timeline
Patient Access Representative
Ochsner Medical Center
01.2024 - 03.2025
Staffing Coordinator
Brentwood Hospital
04.2021 - 10.2024
Dental Receptionist
David Raines Community Health Centers
11.2017 - 04.2021
Customer Service Representative
Republic Finance
07.2014 - 07.2017
Northwestern State University of Louisiana
Bossier Parish Community College
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