Shakhari Claiborne
Denham Springs
Summary
Dynamic shift leader with extensive experience at McDonald's, excelling in team leadership and customer service. Proven track record in training staff and enhancing productivity through effective communication and conflict resolution. Skilled in cash handling and upselling, consistently improving customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Shift Leader
McDonald's
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Crew Trainer
McDonald's
05.2022 - 05.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
- Fostered positive work environment, leading to increase in crew morale and productivity.
Crew Member
McDonald's
03.2019 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Courtesy Clerk
Safeway
05.2018 - 08.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor In Architectural Science - Criminal Justice
Southern University And A&M College
Baton Rouge, LASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team collaboration and leadership
- Conflict resolution
- Staff supervision
- Staff training and development
- Goal setting and tracking
- POS system operation
- Safety processes and procedures
- Inventory counts
- Assigning work
- Sales and upselling
- Shift paperwork completion
- Role modeling
- Daily workflows
Languages
Spanish
Elementary
French
Limited Working
Timeline
Shift Leader
McDonald's
05.2023 - Current
Crew Trainer
McDonald's
05.2022 - 05.2023
Crew Member
McDonald's
03.2019 - 05.2022
Courtesy Clerk
Safeway
05.2018 - 08.2018
Bachelor In Architectural Science - Criminal Justice
Southern University And A&M College
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