Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAKIERA ROBERTS

Bogalusa

Summary

As shown majority of my background comes from customer service and customer experience. With a history in technology and continuing education in Information Technology I believe that I would be great asset for multiple companies

Overview

15
15
years of professional experience

Work History

Custodian

Diverse Facility solutions
07.2023 - Current
  • Created and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows, and dusting.
  • Used approved cleaning products such as [Type] and [Type] on various surfaces to reduce bacterial growth and prevent virus spread.
  • Checked in and restocked the facility's inventory.
  • Used compactors and balers to get rid of cardboard boxes and trash.
  • Scrubbed and cleaned the bathroom fixtures and partitions thoroughly.
  • Swept, mopped, scrubbed, and vacuumed the building's floors.

Delivery Driver

Amazon flex
12.2022 - Current
  • Was in charge of delivering food to the customer's location.
  • Kept a clean and orderly appearance during my shift.
  • Carefully loaded items into the delivery vehicle to prevent damage during transport.
  • Kept track of customer orders.
  • Choose the best routes in accordance with delivery instructions to meet tight deadlines.
  • Drive a delivery vehicle that is both safe and efficient.

Delivery Driver

Doordash
06.2018 - Current
  • Delivery of food to customers in a timely manner
  • Kept track of start of delivery until finish
  • Completed on-time deliveries by selecting the best and most efficient routes.

Caregiver

Home health
08.2010 - 11.2022
  • Made appointments for clients and accompanied them to them.
  • Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Drove people to doctor's appointments and other errands.
  • Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely.
  • Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals.
  • Helped residents prepare for activities and social events.
  • Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
  • Contribute to a positive living environment in order to improve the quality of life of my clients.
  • Assisted with household tasks such as meal preparation, grocery shopping, and cleaning.
  • Helped residents with their bowel and bladder movements.
  • Kept track of progress and recorded any changes in status.
  • Identified specific needs and provided the highest level of care for the patient's well-being.

Tech support (internship)

City of Bogalusa School Board
11.2021 - 06.2022
  • Resolves technology issues for employees and students
  • Set up new work stations for employees by configuring hardware, devices, and software.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Improved the helpdesk ticketing system, which resulted in a [Number]% reduction in the time it took to resolve support calls.

Direct Service Worker

Alexander Milne Developmental Services
03.2017 - 05.2018
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Tapped into my personal and professional networks to find new clients and ensure that their needs were met.
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
  • Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • Followed the doctor's instructions and administered the medication.
  • Kept an eye on things.
  • Worked to improve the patient's outlook and daily living through compassionate care.
  • Kept them mentally alert by entertaining, conversing, and reading aloud to patients.

Customer Service Representative

General Dynamics Info Tech
09.2015 - 11.2017
  • Provided each customer with exceptional service by listening to their concerns and answering their questions.
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
  • Am responsible for resolving customer issues and making recommendations.
  • Answered customer calls promptly to avoid long wait times on hold.
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Lead Cashier

Walmart Neighborhood Market
05.2014 - 03.2016
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
  • Used [Software] to create and submit end-of-shift reports.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Educated customers about promotions to increase sales.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
  • Efficiently processed payments and handled cash, credit, debit, and personal check transactions.
  • Used special actions like discounts to resolve escalated customer disputes.
  • Evaluated the professionalism of checkouts and kept team members on top of cleaning tasks every [Timeframe].
  • Gathered and scanned coupons to deduct automatically from the total.

Education

Associate of Science - Information Technology

Northshore Technical Community College
Lacombe, LA
01.2022

High School - undefined

Bogalusa High School
Bogalusa, LA
01.2010

Skills

  • Organization
  • MS Office
  • Customer service experience
  • Excellent communication skills
  • Communications
  • Customer service-focused
  • Good verbal/written communication skills
  • Problem resolution
  • Basic math skills
  • Group environments
  • Flexible work schedule
  • Dependable independent worker
  • Solid communication skills
  • Consistent work history
  • Forklift
  • OSHA compliance
  • High school diploma
  • Clean driving record
  • Strong interpersonal skills
  • Detail-oriented
  • Troubleshooting
  • Computer literate
  • Knowledge of industrial control software
  • Customer relations
  • HAZMAT knowledge

Timeline

Custodian

Diverse Facility solutions
07.2023 - Current

Delivery Driver

Amazon flex
12.2022 - Current

Tech support (internship)

City of Bogalusa School Board
11.2021 - 06.2022

Delivery Driver

Doordash
06.2018 - Current

Direct Service Worker

Alexander Milne Developmental Services
03.2017 - 05.2018

Customer Service Representative

General Dynamics Info Tech
09.2015 - 11.2017

Lead Cashier

Walmart Neighborhood Market
05.2014 - 03.2016

Caregiver

Home health
08.2010 - 11.2022

Associate of Science - Information Technology

Northshore Technical Community College

High School - undefined

Bogalusa High School

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SHAKIERA ROBERTS