Shakira Gilmore
Hammond
Summary
Results-driven professional with expertise in operational efficiency, team training, and inventory control. Proven ability to enhance workforce productivity and customer satisfaction through effective scheduling and process improvements.
Overview
12
12
years of professional experience
Work History
General Manager
Diaz Market
07.2025 - 06.2026
- Directed daily operational activities to maintain efficient product supply and support customer satisfaction initiatives.
- Established inventory control systems to enhance stock management and minimize waste.
- Trained staff on store policies, enhancing team performance and service quality.
- Developed scheduling strategies to improve workforce efficiency during peak hours.
Operations Supervisor
RaceTrac Petroleum Inc.
10.2014 - 11.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on operational best practices and workflow efficiency.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Coordinated inventory management to optimize supply levels and minimize waste.
- Developed schedules to effectively manage labor resources and meet customer demand.
- Monitored performance metrics to identify areas for operational enhancement and cost savings.
- Led cross-functional teams in execution of strategic initiatives to improve overall productivity.
- Conducted regular audits to ensure adherence to company policies and regulatory requirements.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
High School Diploma -
Amite High School
Amite, LA05-2007
Skills
- Collaborative team development
- Conflict resolution
- Operational efficiency management
- Supportive team participant
- Efficient multi-tasker
- Training and coaching
- Staff management
- Training and development
- Inventory control
- Verbal and written communication
- Administrative skills
Languages
English
Professional Working
Timeline
General Manager
Diaz Market
07.2025 - 06.2026
Operations Supervisor
RaceTrac Petroleum Inc.
10.2014 - 11.2024
High School Diploma -
Amite High School