Shalonda Bookhardt
Ponchatoula
Summary
Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Surgery Scheduler/ Insurance Verification
Cypress Pointe Surgical Hospital
Hammond
01.2024 - Current
- Coordinated with surgeons and nursing staff to confirm surgical requirements.
- Handled insurance verifications and authorization processes for surgical procedures.
- Collaborated with administrative teams to optimize scheduling workflows.
- Assisted in training new staff on scheduling protocols and systems.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
Manager
Dickey's Barbeque Pit
Covington
11.2021 - 2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Team Member
Chick-fil-A
Hammond
08.2020 - 02.2021
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Stayed informed of company and store updates from leadership.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Receptionist
Dr. Kimberly Meng DDS
Hammond
05.2019 - 10.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Worked with office manager to attain operational goals.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
Master of Science - Surgical Technology
Baton Rouge Community College
Baton Rouge, LA05-2028
Some College (No Degree) - General Stuides
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
Ponchatoula High School
Ponchatoula, LASkills
- Employee Coaching and Motivation
- Staff Training
- Teamwork and Collaboration
- Training and Development
- Team Building
- Problem Resolution
- Complex Problem Solving
- Team Leadership
- Employee Development
- Verbal and Written Communication
- Performance Evaluations
- Issue and Conflict Resolution
- Computer Skills
- Strategic Planning
- Decision Making
- Calm Under Pressure
- Time Management
- Good Judgment
- Negotiation and Conflict Resolution
- Customer Service
- Process Improvement
References
- Sarah Prine (985) 215-5675
- Britnee Davis (985) 687-9469
- Brandi Doussan (504) 259-8781
- Cheyenne Parish (985) 507-4045
Timeline
Surgery Scheduler/ Insurance Verification
Cypress Pointe Surgical Hospital
01.2024 - Current
Manager
Dickey's Barbeque Pit
11.2021 - 2023
Team Member
Chick-fil-A
08.2020 - 02.2021
Receptionist
Dr. Kimberly Meng DDS
05.2019 - 10.2021
Some College (No Degree) - General Stuides
Southeastern Louisiana University
High School Diploma -
Ponchatoula High School
Master of Science - Surgical Technology
Baton Rouge Community College