Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, Iām
Shalonda Jupiter
Westlake
Summary
Overview
25
years of professional experience
1
Certification
Work History
WingateLake Charles
Night Auditor
10.2024 - Current
Job overview
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
- Balanced cash drawers and completed end-of-day accounting procedures accurately
- Trained new front desk employees on night audit processes and procedures
- Conducted regular inspections of public areas to ensure cleanliness and safety standards were met
Candlewood SuitesSulphur
Front Desk Agent
07.2022 - 10.2024
Job overview
- Create reservation either by phone, fax, or walk-in.
- Check Guest In/Out hotel
- Collect payment, Deposits
- Check for 3rd party overbooking and CLC bookings
- Credit Card authorization
- Turn shoppers to Guest by explaining our Hotel features, give excellent customer service to be memorable for repeat business.
- Keep lobby clean and smelling fresh to make a good first impression.
- Due bucket checks to ensure folios are correct.
- Walk property so Guest see my presence and know I'm available if needed.
- Assist other departments if needed and contribute as part of a team.
- Represent our Hotel brand as if it was mine.
- Check medallion reviews and respond to compliments as well as complaints.
InterMountain ManagementLake Charles
Executive Housekeeping Supervisor
08.2021 - 07.2022
Job overview
- Responsible for cleanliness, orderliness and appearance of the entire Hotel.
- Ensure that rooms are made as per company standard.
- Prepare Annual Housekeeping Budget.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
- Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
- Pay particular attention while organizing pest eradication activities.
- Develop and implement Housekeeping systems and procedures
- Prepare reports for management information.
- Assist Purchase department in selecting suppliers for items related to Housekeeping.
- Plan, control and supervise Horticultural activities.
- Attending and resolving guest complaints.
- Verification of supplies consignments.
- Organize on-the job training and evaluate its effectiveness.
- Approval of the Functional Manual of the department.
- Recommend recruitment of new personnel.
- Daily inspection of public areas and employees locker rooms.
- Daily briefing of Supervisors/ Executives.
- Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.
Econo LodgeLake Charles
Front Desk Receptionist
01.2021 - 12.2021
Job overview
- Create reservation either by phone, fax, or walk-in.
- Check Guest In/Out hotel
- Collect payment, Deposits
- Check for 3rd party overbooking and CLC bookings
- Credit Card authorization
- Turn shoppers to Guest by explaining our Hotel features, give excellent customer service to be memorable for repeat business.
- Keep lobby clean and smelling fresh to make a good first impression.
- Due bucket checks to ensure folios are correct.
- Walk property so Guest see my presence and know I'm available if needed.
- Assist other departments if needed and contribute as part of a team.
- Represent our Hotel brand as if it was mine.
- Check medallion reviews and respond to compliments as well as complaints.
Boost MobileLake Charles
Store Manager
01.2010 - 12.2019
Job overview
- Assisted Customers with purchase of phones or payment of phone bills.
- Trained staff on techniques to increase sales and purchase of phones.
- Prepared weekly schedule and submitted time cards to Owner.
- Ordered inventory and kept store neat and orderly.
- Provided excellent customer service to Customers.
Place Vendome ApartmentsLake Charles
Assistant Property Manager
01.2006 - 12.2010
Job overview
- Oversaw two leasing agents
- Managed the leasing process through training, delegating, evaluating and accountability.
- Kept up with tax credit properties rules and regulations.
- Assisted with marketing to broaden leasing prospects.
- Assisted with everyday task and duties associated with maintain and running a leasing property.
West TeleCommunicationBaton Rouge
Call Center Clerk
01.2002 - 12.2006
Job overview
- Took orders for 1-800 customers.
- Turned 85% of inquiry to a sale.
- Researched products being offered to better assist customers with questions.
Best WesternLake Charles
Front Desk Agent/Supervisor
06.2000 - 01.2002
Job overview
- Greeted Walk-in's & converted them to Guest
- Completed reservations via phone, Fax or internet.
- Made sure all special accommodations were met prior to Guest arrival if noted in system.
- Deescalate issues with Guest if problems did occur to keep them happy and staying within my protocol.
- Assisted kitchen staff with breakfast
- Communicated with housekeeping to know exactly how many rooms were make ready and cleaned.
- Made sure entrance to lobby was neat, clean and smelled good (first impressions matters)
- Built a rapport with Guest to keep them coming back and leave high reviews for our Property.
Westmont Hospitality GroupLake Charles
Assistant General Manager (AGM)
07.2020
Job overview
- Ensure that brand and quality standards are met throughout the organization.
- Conduct safety and security training programs.
- Inspect rooms and insure cleanliness and maintenance goals are met.
- Supervise, train, evaluate, motivate, and schedule staff.
- Assist GM in task he/she can't complete.
- Marketing, parking lot shop and networking.
Education
Lamar UniversityOrange, TX
Associate from LVN
01.2009
University Overview
Westlake High SchoolWestlake, LA
Westlake High School
05.1997
University Overview
Skills
- Night audit
- Microsoft Excel
- OneSite
- Call center
- Medical billing
- Guest relations
- Negotiation
- Basic math
- Resort
- 10 key typing
- Vendor management
- Organizational skills
- OPERA
- Event Planning
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Leadership skills
- Goal oriented
- Multitasking
Certification
- General Clerical Certificate, 05/01/98, Present
- Driver's License
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Night Auditor
Wingate
10.2024 - Current
Front Desk Agent
Candlewood Suites
07.2022 - 10.2024
Executive Housekeeping Supervisor
InterMountain Management
08.2021 - 07.2022
Front Desk Receptionist
Econo Lodge
01.2021 - 12.2021
Assistant General Manager (AGM)
Westmont Hospitality Group
07.2020
Store Manager
Boost Mobile
01.2010 - 12.2019
Assistant Property Manager
Place Vendome Apartments
01.2006 - 12.2010
Call Center Clerk
West TeleCommunication
01.2002 - 12.2006
Front Desk Agent/Supervisor
Best Western
06.2000 - 01.2002
Lamar University
Associate from LVN
Westlake High School
Westlake High School
Similar Profiles
Phoebe ThomsonPhoebe Thomson
Live-In nanny at WingateLive-In nanny at Wingate
Arnaldo PenaArnaldo Pena
Maintenance Technician at WingateMaintenance Technician at Wingate
Rickie SarrattRickie Sarratt
Adjunct Instructor / Program Coordinator at Wingate UniversityAdjunct Instructor / Program Coordinator at Wingate University
Zixi (Zoie) LiZixi (Zoie) Li
Treasury Analyst at Flynn Group LLCTreasury Analyst at Flynn Group LLC
Andrew MillerAndrew Miller
Mortgage Loan Originator at 1st Financial IncMortgage Loan Originator at 1st Financial Inc