Shameka Colbert
Baker,LA
Summary
Customer Service Representative with 8+ years of experience in enhancing customer satisfaction and operational efficiency through effective communication and problem-solving. Proficient in project management, sales, and data analysis, with a proven track record of resolving customer issues and improving service ratings. Demonstrates strong skills in process improvement and documentation, consistently driving revenue growth and customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Experience Associate I
Conduent Commercial Solutions, LLC
Plano, TX
07.2025 - Current
- Delivered exceptional customer service by resolving inquiries and issues effectively.
- Assisted in training new team members on customer interaction protocols.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Analyzed feedback data to identify trends and recommend process improvements.
Customer Service Representative
NexRep
Portland, ME
04.2023 - 05.2025
- Provided exceptional customer support, fostering strong relationships and enhancing overall customer satisfaction.
- Resolved customer inquiries efficiently, achieving a significant reduction in response time and improving service ratings.
- Collaborated with team members to streamline processes, resulting in noticeable gains in operational efficiency.
Customer Service Representative
Infinite Work Solutions LLC
Philadelphia, PA
03.2017 - 03.2023
- Address over 30 customer queries daily, enhancing satisfaction and loyalty.
- Maintain composure under pressure, ensuring seamless service.
- Collaborate with teams to resolve issues, improving service delivery.
- Use product knowledge to assist customers, boosting understanding.
- Drive revenue with effective sales techniques in a retail setting.
Caregiver(DSW)
We Care Homes, Inc.
Baton Rouge, LA
12.2021 - 03.2023
- Provided personalized care, enhancing resident satisfaction and well-being.
- Collaborated with healthcare teams to ensure timely and effective interventions.
- Monitored resident progress, adjusting care plans to improve overall health.
- Implemented care strategies, resulting in measurable improvements in daily living.
- Maintained a supportive environment, contributing to resident comfort and trust.
- Fostered a compassionate environment, enhancing resident trust and engagement through attentive listening and personalized interactions.
Customer Service Representative
Omni Interactions
Dallas, TX
11.2021 - 03.2023
- Resolved inquiries, boosting customer satisfaction and feedback ratings.
- Built client trust through empathetic communication and problem-solving.
- Analyzed data trends to enhance response times and service quality.
Customer Service Representative
Arise Platform
Miramar, FL
02.2019 - 04.2021
- Resolved customer inquiries, enhancing satisfaction and driving efficient solutions.
- Collaborated to improve team communication, boosting information flow.
- Maintained precise customer records, ensuring data integrity and follow-up.
- Analyzed feedback to identify service gaps, leading to service improvements.
Education
High School Diploma -
West St. Mary High School
Baldwin, LA01.2003
Skills
- Customer Service
- POS Systems
- Data Analysis
- Medical Terminology
- Administrative Support
- Documentation
- Sales
- Communication
- Problem Solving
- CRM software
Timeline
Customer Experience Associate I
Conduent Commercial Solutions, LLC
07.2025 - Current
Customer Service Representative
NexRep
04.2023 - 05.2025
Caregiver(DSW)
We Care Homes, Inc.
12.2021 - 03.2023
Customer Service Representative
Omni Interactions
11.2021 - 03.2023
Customer Service Representative
Arise Platform
02.2019 - 04.2021
Customer Service Representative
Infinite Work Solutions LLC
03.2017 - 03.2023
High School Diploma -
West St. Mary High School