SHAMEKA JACKSON
Addis
Summary
Clinical Specialty Pharmacy Liaison at Shields Healthcare with strong expertise in patient management and prior authorization processing. Successfully resolved complex insurance issues and managed disease states for over 700 patients. Proficient in EPIC, WAM, QS1, and ECR charting, dedicated to operational excellence and legendary quality assurance.
Overview
25
25
years of professional experience
Work History
Clinical Specialty Pharmacy Liaison
Sheilds Healthcare
03.2022 - Current
- Support stabilization of new hires into clinics
- Provided detailed information about the Shields care model to clinic leadership, staff, and patients.
- Answer, resolve, and triage inbound inquiries
- Perform refill reminder calls under the supervision of a pharmacist
- Resolved insurance related issues including Prior Authorizations
- Managed the Diabetic, Hyperlipidemia, and Hepatitis C disease state at the Mid City Family Practice Family Practice Adult Primary Care 1 and 2 Clinic and North Primary Care 1 and 2
- Calculated Child Pugh Scores for Prior Authorization approvals for Medicare and Commercial patients based on lab findings
- Used applications such as Office, Excel, Outlook, and PowerPoint to manage and update data and relay information
- Managed 700 patients onto the Shields care model and provided exceptional legendary care to hospital patients
- Fluent in Epic Compass Rose, QS1, WAM, TRX etc.
Pharmacy Technician 2
Our Lady of the Lake Regional Medical Center
06.2021 - Current
- Check in Cardinal Order
- Process delivery que
- Maintain Pyxis machine
- Process and give Covid 19 vaccines
- Balance register and make deposit
- Fill medication Orders etc.
- Meds to Beds
- Took transfers and prescription call ins
Pharmacy Technician Program Director/Instructor
Unitech Training Academy
01.2013 - 08.2019
- Conducted Advisory Board meetings and appointed members
- Maintain affiliation agreements with local pharmacies
- Hire and interview new employees for my department
- Placed students at clinical site locations and went to the location to get clinical site surveys done
- Schedule and prep students for certification exam
- Member of Board of Regents
- Maintained ASHP and COE standards
- I taught classes and labs and demonstrated
- Created report cards and progress reports
- Ran reports to make sure Instructors met retention and college standards
- Held departmental meeting and went over quarterly goals
- Instructed classes for Math and Pharmacology
- Prepared mid-term and final exams processed grades and input them into student portal
Graveyard Pharmacy Technician
Baton Rouge General Medical Center
05.2006 - 08.2016
- Delivered pyxis batch
- Refilled prescriptions
- Delivered medication cart fill
- Performed unit Inspections
- Refilled crash carts and surgery boxes
- Pyxis administration, compounded, unit dosing
- Prepared intravenous solutions
- Pediatric unit dosing
Lead Pharmacy Technician
Rite Aid
10.2006 - 01.2013
- Made schedule and obtained coverage for time off request
- Conducted staff meeting to improve workflow and productivity
- Processed and shipped returns through Encore
- Maintained will call and refills due report
- Data entry, filled medication, cashiered and restocked
- Maintained Inventory
Pharmacy Technician
Eckerd’s
01.2001 - 01.2007
- Typed numerous prescriptions and processed insurance
- Sent back returns and out of dates
- Made order and increased or decreased wholesale order
- Filled medication, cashiered
- Took refill authorizations from fax or phone etc.
Education
Associate of Arts - Pharmacy
Fortis College
Baton Rouge, LA06.2001
High School Diploma - General Studies
East Ascension Highschool
Gonzales, LA05.2000
Some College (No Degree) - Pre-Nursing coursework towards a Science Major
Baton Rouge Community College
Baton Rouge, LASkills
- EPIC charting
- Patient management
- Prior authorization processing
- Medication dispensing
- Disease state management
- Clinical documentation
- Customer relationship management
- Inventory management
- New hire onboarding
- Pharmacy ethics
- Operational support
- Quality assurance and control
- Medication order processing
- Prescription interpretation
- Patient confidentiality
- Issue resolution
- HIPAA compliance
- Customer inquiries handling
- Insurance billing
Hobbies and Interests
- Traveling
- Shopping
- Spending time with family
- Pampering myself
Timeline
Clinical Specialty Pharmacy Liaison
Sheilds Healthcare
03.2022 - Current
Pharmacy Technician 2
Our Lady of the Lake Regional Medical Center
06.2021 - Current
Pharmacy Technician Program Director/Instructor
Unitech Training Academy
01.2013 - 08.2019
Lead Pharmacy Technician
Rite Aid
10.2006 - 01.2013
Graveyard Pharmacy Technician
Baton Rouge General Medical Center
05.2006 - 08.2016
Pharmacy Technician
Eckerd’s
01.2001 - 01.2007
Associate of Arts - Pharmacy
Fortis College
High School Diploma - General Studies
East Ascension Highschool
Some College (No Degree) - Pre-Nursing coursework towards a Science Major
Baton Rouge Community College