Shamira O'VeaL
Lafayette
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Utility Clerk
City of Carencro
10.2018 - Current
- Managed customer inquiries, providing accurate information about utility services and billing procedures.
- Processed utility payments efficiently using municipal software systems, ensuring timely transactions.
- Maintained organized records of account changes and service requests for optimal data accuracy.
- Assisted in training new clerks on system navigation and customer service best practices.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Processed customer billing invoices and payments daily for monthly billing cycle.
Direct Service Worker
Activities of Daily Living Services
06.2012 - 04.2018
- Provided direct support to individuals with disabilities in daily living activities.
- Facilitated communication between clients and healthcare providers to ensure needs were met.
- Maintained clean, safe, and well-organized patient environment.
- Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
Teller II
Capital One Bank
08.2009 - 06.2012
- Processed customer transactions accurately and efficiently, ensuring adherence to banking regulations.
- Assisted customers with account inquiries and resolved issues promptly, enhancing customer satisfaction.
- Maintained cash drawer integrity through meticulous balancing and reconciliation procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Office Systems Technology
Louisiana Technical College
Lafayette, LAAccounting Technology
Louisiana Technical College
Lafayette, LASkills
- Organizational proficiency
- Cash handling expertise
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Spreadsheet management
Timeline
Utility Clerk
City of Carencro
10.2018 - Current
Direct Service Worker
Activities of Daily Living Services
06.2012 - 04.2018
Teller II
Capital One Bank
08.2009 - 06.2012
Office Systems Technology
Louisiana Technical College
Accounting Technology
Louisiana Technical College
Similar Profiles
HEATHER TRAHANHEATHER TRAHAN
Utility Clerk and Permit Department at City of CarencroUtility Clerk and Permit Department at City of Carencro
HEATHER TRAHANHEATHER TRAHAN
Utility Clerk and Permit Department at City of CarencroUtility Clerk and Permit Department at City of Carencro
Alyssa PatinAlyssa Patin
Dog Sitter at City of Lafayette and Carencro ResidentsDog Sitter at City of Lafayette and Carencro Residents
Christina DavisChristina Davis
Baker at Publix SupermarketBaker at Publix Supermarket
Helena McGinleyHelena McGinley
Private Childcare Provider at NAPrivate Childcare Provider at NA