Shana Brown
BATONROUGE
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
15
15
years of professional experience
1996
1996
years of post-secondary education
Work History
Front Desk Receptionist
Avant Tous Beauty Bar And Spa
Greenwell Springs
05.2025 - Current
- Greeted clients warmly upon arrival at the beauty bar and spa.
- Managed appointment schedules using salon management software efficiently.
- Answered phone calls and addressed client inquiries promptly and professionally.
Manager/Cosmetologist
SmartStyle
Baton Rouge
06.2011 - 06.2024
- Managed team performance and productivity in a fast-paced salon environment.
- Developed training programs to enhance staff skills and customer service.
- Oversaw inventory management, ensuring adequate supplies for daily operations. Weekly conference calls with upper management to go over salon expectations and quotas for the month.
Education
Received License - Cosmetology
D’Jays School of Beauty
Baton Rouge, LA 08.2010 - 05.2011
Glen Oaks High School
Baton Rouge, LASome College (No Degree) - Journalism And Mass Communication
Southern University And A&M College
Baton Rouge, LASkills
- Appointment scheduling
- Salon management software
- Client intake procedures
- Inventory management
- Cash handling
- Customer service excellence
- Time management
- Customer assistance and interaction
- Client inquiry response
- Customer relationship management
- Effective communication
- Listening skills
- Phone etiquette
Timeline
Front Desk Receptionist
Avant Tous Beauty Bar And Spa
05.2025 - Current
Manager/Cosmetologist
SmartStyle
06.2011 - 06.2024
Received License - Cosmetology
D’Jays School of Beauty
08.2010 - 05.2011
Glen Oaks High School
Some College (No Degree) - Journalism And Mass Communication
Southern University And A&M College